Incident/Request SLAs

 
Author
Message
SysAider
16
 
Hi,

Is it possible to have different SLA rules for incidents and requests?

It seems that the one SLA rules applies to incident/request/problem and change.

SysAid Community Manager Product Team
4490
 
Hi Diego,

SLA is not based on the SR type, but on request user and company.
You can build additional SLA parts based on SR type, e.g. escalation rules or timers, but there's no generic setting for the SR type. I can move this thread to the Feature Requests forum if you'd like.

Cheers,
Danny