Trouble deleting Status'

 
Author
Message
SysAider
4
 
The selected value(s) (In Approval Process, Analyzing the solution for the problem) is being used in one or more Service Records.
To delete this value, you should update the relevant Service Records first.

So I get this error message when I try to delete the two Status'


However there are no Service Records that are using these Status'
Also, these do not appear when I click on the Status drop down menu.


It is not in 'advanced search' either.
Any idea why this is happening?
SysAid Community Manager Product Team
4490
 
Are you trying to find these SRs using the "All" list (not Incidents)? If so, I suggest contacting our customer support team to investigate this further. Please update here when a solution is found.

Thanks,
Danny