Life just got easier with Merge Tickets

SysAid VP Product
Don’t you just hate when your support queue has multiple tickets about the exact same issue?

Ok, so the Marketing printer is jammed.

You got it.

There’s no need to have 100 different tickets about it.

It’s not like that’s going to help you solve the issue any faster….


Well...that’s all about to change with Merge Tickets

Find out how to keep your ticket queue clean by merging overlapping tickets.

You can view a short video documenting the Merge process on the Cloud Latest Release page (

* This feature will be available in the next on premise release - beta scheduled for April

This message was edited 1 time. Last update was at Mar. 04, 2018 03:27 AM