Do you see your assets being added as end users in SysAid?
 
Author
Message
SysAid Wiz
2449
 
Hello everyone.

We have found an issue in version 6 that on some of the machines you install the agent on, a user will be created automatically with that asset's user name.
If you are having this issue, please go to preferences > end user portal and remove the checkbox "When a Service Request is submitted from an asset, automatically create a user account..."

This issue will be resolved in a future SysAid patch, as this is not the original intention of this checkbox.

Best regards.
Haim

This message was edited 2 times. Last update was at Jul. 23, 2009 03:28 PM

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