SysAid Barcode Scanner App (iOS) Guide

 
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SysAid Community Manager Product Team
4490
 
Can you answer the other questions please?

Additionally, please PM me your server URL and credentials for a test user to test this.

Thanks,
Danny
Super SysAider
98
 
PM sent
SysAid Community Manager Product Team
4490
 
Hi Jim,

I apologize for the confusion. It appears like the bug of 10 password characters has not been fixed yet by some technical mistake. Please try using a 4-10 char at the moment and in the meantime I'll promote this bug to be fixed ASAP.

Thanks,
Danny
Super SysAider
98
 
Sorry I posted the answers on the prior page....

I have tried on the Bata and also in production v17.2.03 b6

Sorry reread the message we are on prem yes we are using SSL
Super SysAider
98
 
My pw is only 10 long (just changed it) still no good

This message was edited 1 time. Last update was at Oct. 16, 2017 08:51 AM

SysAid Community Manager Product Team
4490
 
Strange. Can you change to 6 characters for the test?
Super SysAider
98
 
Sadly my PW most be 9 chars long or longer . Now I can change the test ID and pw
SysAid Community Manager Product Team
4490
 
Alright, then either change to 9 chars, or create a test ID Let me know of the results.
Super SysAider
98
 
I did create a test ID and no good I can't believe this I know when I set it up back in March it was working fine now it's not.

Are there any ports I need to look at ?
SysAid Community Manager Product Team
4490
 
Can you PM me the username and password for the test ID? Also, make sure you can access it outside the application first if you haven't done so yet.

Thanks
Super SysAider
98
 
PM sent
SysAid Community Manager Product Team
4490
 
Thanks, we will investigate this and get back to you.
SysAid Community Manager Product Team
4490
 
According to the logs, this appears to be a problem with your SSL certificate. Can you check again if this works in your office? Perhaps this is the limitation.
Super SysAider
98
 
I can log in to the system using a browser both internal and external but not with the barcode app
SysAid Community Manager Product Team
4490
 
Strange. I suggest a deeper investigation into this. Please contact our support team and update here once a solution is found

Thanks,
Danny