New SysAid Agent for Mac OS X public test!

 
Author
Message
SysAider
4
 
Hello, I just tried installing it on a MAC w/10.10.5 and the installation fails.
SysAid Community Manager Product Team
4490
 
KHaney wrote:Hello, I just tried installing it on a MAC w/10.10.5 and the installation fails.

Hi KHaney,

Does any error message get displayed? If so, could you please post a screenshot?

If there's no error, can you please describe what happens when you try to install it?

Thanks,
Danny
SysAider
4
 
Hello Danny,
Here is a screenshot of the error we are getting.
Please let me know if there's anything else I can try.
Thanks
SysAid Community Manager Product Team
4490
 
Hi KHaney,

This will be fixed by the R&D team soon and I'll update here when a new version is available.

Cheers,
Danny
Super SysAider
92
 
Does the old agent still work with OS X? As I cannot get this working either.

This new agent gives me the same error message as in KHaney's post...
SysAid Community Manager Product Team
4490
 
The old agent should work as it did. This appears to be a general issue with the new alpha version. Please refrain from using it at the moment, until it's fixed. I'll put a notice in the original post.

Thanks,
Danny
Super SysAider
92
 
Ok, in that case the old agent installs and the asset list sees an ip address from the Mac but nothing else comes through? Any idea's in what is wrong and why nothing comes through?
SysAid Community Manager Product Team
4490
 
If you are referring to the official version present in the latest SysAid, it doesn't fully support Mac OS X 10.7+.

I have put up a link to an earlier version of the experimental agent in the original post until the newer version is fixed. Please use that one if you wish to test an agent that support 10.7+.

Thanks and sorry for the inconvenience,
Danny
Super SysAider
92
 
Hi Danny

Thanks for reposting the other agent. I am however having difficulty installing it. How do you install it?

Following the original instructions I cannot locate the .pkg file that's meant to act as an installer?
SysAid Community Manager Product Team
4490
 
Yes sorry, just posted the old installation instructions once again
Super SysAider
92
 
Thanks Danny.

Complete novice here, but how do I run the script after the changes are made?
SysAid Community Manager Product Team
4490
 
Can you please clarify which changes you're referring to? I believe you should simply run the script as described with the correct information in the parameters.

Cheers,
Danny
Super SysAider
92
 
I've added the correct perimeters into the file. These are still there, how on earth do you run the script?
SysAid Community Manager Product Team
4490
 
Oh, you don't have to change the file itself. You have to run it through the Mac OS command line terminal with the parameters appended to the command as shown.

Cheers,
Danny
Super SysAider
92
 
I really do not know what I am doing when trying to install this agent.

Has anyone got an idiots guide, step by step on how to get this installed onto a Mac?