How many users do you support?

 
Poll
How many users do you support?
less than 100 19% [ 27 ]
100-499 49% [ 69 ]
500+ 31% [ 44 ]
Total Votes: 140
 
Author
Message
Super SysAider
78
 
Looks like most of the responses have multiple admins, so I need some advice...

I'm curious how you handle the port forwarding required for so many admins when using RC.

I will soon face this issue of adding more admins for support, and forsee the only option to statically assign an IP address to each machine they will use, and forward a different port for each of those machine. Thus having a port associated with a particular IP and each admin having to remember which is 'their' port for RC.

Am I looking at doing this the hard way, or is there a simpler way to solve this issue?
SysAider
4
 
We are supporting 1500 users and around 1600 computers (wks and servers) spread in 16 countries.
We have 21 administrators.
SysAider
3
 
3,000 users

635 Desktops

75 laptops

15 servers

410 printers

51 check scanners

51 locations in 8 states

2 help desk

1 admin

1CTO (who works his tail off filling in the gaps)

My wife wonders why I'm exhausted and tense all the time. The insurance and benefits are great and we make about 20% more than the annual Tech Republic Salary review.
SysAider
37
 
breadtrk wrote:3,000 users

635 Desktops

75 laptops

15 servers

410 printers

51 check scanners

51 locations in 8 states

2 help desk

1 admin

1CTO (who works his tail off filling in the gaps)

My wife wonders why I'm exhausted and tense all the time. The insurance and benefits are great and we make about 20% more than the annual Tech Republic Salary review.


Hi breadtrk,

Woo, your IT guys have a wenderful perfomance.

I hope you can share your success experince about SysAid application to the commnity.

SysAid should have an interview with you to write a successful story.

Thanks

Mshi

SysAider
10
 
Myself and a part time admin support 239 users (thank you sysaid for that number) at 8 sites covering 5 counties in southeast Michigan USA and just as many computers plus network hardware, servers, phones etc. There are 5 other I.T. staff, but they are not helpdesk oriented staff. Director, DB Admin, etc. But they do help out when needed.
Never underestimate the power of stupid people in large groups.
Super SysAider
61
 
1000+ users, 12 IT people 13 sites. We use just the helpdesk module of SysAid but it works great.
SysAid Customer Relations
1092
 

3,000 users

635 Desktops

75 laptops

15 servers

410 printers

51 check scanners

51 locations in 8 states

2 help desk

1 admin

1CTO (who works his tail off filling in the gaps)


3000 users 1 admin??????????????

Do you even have a life???
Best Regards,
Itay
SysAider
6
 
2 admins, 76 users, 93 nodes, 7 squad car mounted laptops, 9 servers (+2 more soon), 2 networks, 5 sites. I thought we had it bad, than I saw some of these posts.
SysAider
15
 
Me as the Service Desk (L1 & L2) support.

Supporting 7 sites so far (more contracts added on a weekly basis)

Anywhere between 200-400 users I believe.

Only about 50 or 60 machines though. Which is nice.

Oh, and I have to use a service desk tool - hence why I'm here.
SysAider
47
 
We have one full time admin and one part time junior admin for roughly 150 users, 150 computers, 14 servers, and 32 sites.
Elite SysAider
138
 
Ok

30 servers on this 12 are Citrix 6 Barracuda (web filter and spam filter) 3 exchange server some sql server and some NAS (Qnap)

150 + (Desktop and or laptop )

in 6 Company

and yes forgot ! admin tech cleanear what ever you call an IT It me i am the Maytag man

because some time just to get to one of my client it is 4 to 5 hours drive




SysAider
2
 
~100 users
110 workstations and laptops
7 servers
22 Health Care Provider locations around the State of Ohio

1.25 admins (me being the .25, and Andy being a superstar--most of my time is custom software development and more recently business development)

Another part of our business...
1.75 (.NET software developers, me being the .75)





SysAider
16
 
180 Users
14 Sites (Community Healthcare) We provide medical, dental, and behavioral services. One site is a mobile dental unit that has been modified for two dental chairs and a digital panoramic x-ray machine.
160 Worstations
10 Servers

One CIO
and me <---- I even get to plan out the infrastructure builds of new buildings to handling the alarm systems and badges. Heck, I even shovel snow off the administration walkways during the winter. LOL Jack of all trades

This message was edited 1 time. Last update was at May. 17, 2010 11:17 AM

SysAider
2
 
Serving one of the largest construction company in Saudi Arabia . Supporting more than 1000 users/ workstations with 50 IT help desk staff.

Elite SysAider
117
 
Hey guys,
I am thinking like an expert IT help-desk user can go up to 500 assets (or workstations i mean) with sysaid or another help-desk/asset management/monitoring software.

What you think?