The Forum top 10 customising sysaid threads

SysAid Wiz
There has been some excellent information posted here over the last few weeks, some of which has never been documented before,
So I have started this thread to highlight them,

  • The syntax for sending a different email body when a request is closed -

  • SysAid Tip - Monitoring without SysAid monitoring module... -

  • Customising "Assigned to" Field -

  • Can I send the survey when the SR is Verified Closed instead of Closed? -

  • Prohibit to close a SR without resolution and solution -

  • Links from the email notification to the relevant SR -

  • Setting up single sign on -

  • Help with filtering syntax -

  • add additional/removing fields to the "submit service request" page in the end user portal
  • How I can change the Service Requests filter in end user portal?

  • One users implementation of CMDB -

  • How to configure SSL encryption (https) for SysAid -

  • How to add Pdf/doc files to knowledge base/Self Service -

  • How to customize your pages in SysAid- by Obelix -

  • Batch 2:-

  • SysAid Tip - Upgrading the SysAid Agent without Re-Deployment -

  • Did you know you can use a % character as wild card in the expression filter? - you do now! taken from -

  • Routing Based on Urgency -

  • How to make your active status filter always show ALL items with a class of open -

  • how to create e-mail warning for an impending ticket to be escalated automatically -

  • Ways of Reporting on Service Breaches based on Due date instead -

  • how to prevent sysaid from importing disabled users in from ldap -

  • enabling the CC email addresses that aren't users feature (vendor tech support, etc) -

  • Batch 3
  • Change the categories in the top level charts of the manager portal -

  • Send a different E-mail based on different escalation rules -

  • Sending email alerts for multiple admins -

  • How to display Enabled users only on the User Management Page -

  • How Ignore emails with subject match to (regular expression) -

  • Modifying the top menu bar -

  • Tip: How to install SysAid agent with a Ghost image. -

  • filter the users imported in ldap integration to only those in a certain group -

  • This message was edited 16 times. Last update was at Mar. 01, 2009 08:49 AM

    SysAid Wiz
    Great thread.

    I'm moving it to the FAQ, adding it as a sticky and i will remember to keep this post updated.

    Pushing IT forward
    Elite SysAider
    Thanks for the effort.

    Kind regards,
    Take a look at my 3D creations and here is a little animation I made
    SysAid Wiz
    This is one of the things I had in mind when I said I'm gonna take this community thing to the next level...

    To the top 10 !
    *raise a dead cold mug of beer and roar*

    This message was edited 1 time. Last update was at Jun. 30, 2008 02:56 AM

    Great compilation work by Techguy. Really appreciate it.
    SysAid Wiz
    Your welcome, we have now broken through the 10 barrier so I am bumping this thread.
    SysAid Wiz
    I have added some more top topics see batch 2 in the first post above.
    Good work !

    I have to admit, that reading this post I have learned a few new things myself !

    SysAid Wiz
    Batch 3 has been added to the first post.
    Thats Nice Post for new member in this forum
    Some of this info is really old. Might be time for a fresh one!