SR Phone

 
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SysAid Product Manager
309
 

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Phone Call

 

This page is used to open a service record after receiving a phone call. The functionality is similar to the main SR form, but this page offers a simplified layout that makes opening a service record faster and simpler.

 

 

Fill out all the relevant fields on this page and click OK/Apply to create your new service record.

 

You can choose which fields appear on this page using the design form icon on the upper menu bar. Go here for more information about customizing forms.

Super SysAider
88
 
We want to use the Phone Call form to rapidly document incidents solved without a previous ticket created neither by the end user nor by any first level of support executive.

The issue we have found is that in spite of the expected behavior the phone call form also adapts dinamically when the selected category is related to an incident template.

As far as we understand the Phone Call form is a simplified layout that makes opening a service record faster and simpler and as such it should keep its layout even if the selected category is related to an incident template.

We assume this is a bug, or is there any part in the configuration where we can take the behavior of the Phone Call form to its original purpose???

Look forward to your comments.

This message was edited 1 time. Last update was at Dec. 04, 2017 08:54 PM