New SysAid Agent for Mac OS X public test!

 
Author
Message
Super SysAider
92
 
Anyone??
SysAider
4
 
Hello Danny,
Any status on this issue? We have many devices we still cannot install an agent on. Thank you
SysAider
8
 
NMUK wrote:Anyone??


1. Open up the Terminal App ( Applications>Utilities[other in launchpad])
2. Copy the folder with the sysaid files to your desktop and rename the folder 'sysaid' .
3. Go back to the Terminal App and type 'sudo' and then drag the 'uninstallsysaidagentosx.sh' file into the terminal after sudo and hit enter.
4. When Terminal prompts type in your admin password.
5. Type 'sudo' again and drag the 'installlsysaidagentosx.sh' file into terminal after 'sudo' Before you hit enter you need to add the file properties, as show in the example below
macadmin$ sudo installsysaidagentosx.sh --ServerURL=http://yoursysaidserver:port --Account=accountname --Serial=123456AB12345678
6. If Terminal prompts for a password enter it, you can verify that it was successful by checking the launchpad for a green sysaid icon.

Note: Step 3 is only necessary if you have a previous version of Sysaid installed.
Super SysAider
92
 
Yay! Thank you @@@ it worked
SysAid Community Manager Product Team
4492
 
Hey guys,

The original post now includes the updated pkg installation file for the newest version of SysAid Mac agent.

Let me know of your experience

Thanks,
Danny
SysAider
4
 
It works!
Thanks
SysAider
8
 
Just a quick note, the new installer is nice. However two things I was curious about 1, Can you add to the first post on how to configure specific server url, account, and serial into the app. I figured it out but I was just guessing. 2, The proxy port blank on the config utility required a port even tho we dont use a proxy for our setup.
SysAid Community Manager Product Team
4492
 
Hi,

Sure thing, I'll add a note about it.

As for the proxy port field - thanks! We're aware of this issue and the next version will have it fixed. For now, enter any number.

Cheers,
Danny
SysAid Wiz
371
 
Hi.

I think you can delete the information about file contents now, but I'm wondering, could you leave the uninstall script up or at least pasted in a reply so that people could use it before they move on to test the beta one?

Also, it would be nice if the beta one would have a proper uninstaller, as uninstalling everything an app has is always hard on a Mac since there is no uninstaller unless the software provider makes one.

Other than that, the beta is fine, I haven't had any issues with it.


Thanks.
SysAid Wiz
371
 
So far I've been able to install the latest beta just fine on Yosemite and even El Capitan.

However, on one computer, I just couldn't install it on either Yosemite, or when I updated it to El Capitan.

The install goes through everything, asks for an admin password, and then just says:

The installation failed.

The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.


Is this because I had a previous beta of SysAid installed on this computer and I only removed it from the applications folder without using the uninstall script? I didn't have the uninstall script anymore so as to use it, which is why I mentioned that it would be nice to still have it up somewhere.


Thanks.
SysAid Community Manager Product Team
4492
 
Thanks for the feedback, I've forwarded your questions to our R&D team and will get back to you

Cheers,
Danny
SysAid Wiz
371
 
DannyTashiev wrote:Thanks for the feedback, I've forwarded your questions to our R&D team and will get back to you

Cheers,
Danny


Well, I've probably committed the single rookiest mistake of them all.

It seems I didn't even remove the old Beta from the applications folder, and as such, the new beta was trying to install itself over the old application folder.

Still, this does raise an other issue, which is, the installer not realising that there is a previous Beta installed, and as such to either proceed with removing it and installing itself, or upgrading it.


The installation has now completed successfully, which is great.


However, it would be nice if the part about entering the website, account name and serial number would actually be part of the installer and not something one has to do afterwards.



Thanks!
SysAid Wiz
371
 
DannyTashiev wrote:Thanks for the feedback, I've forwarded your questions to our R&D team and will get back to you

Cheers,
Danny


Hi.

Any idea why I didn't get an email notification of your reply even though Get reply notifications was ticked?

Indeed I am not watching the entire thread, is it then perhaps because you posted a reply to the thread instead of quoting my reply?


Thanks.
SysAid Community Manager Product Team
4492
 
csupport wrote:Hi.

Any idea why I didn't get an email notification of your reply even though Get reply notifications was ticked?

Indeed I am not watching the entire thread, is it then perhaps because you posted a reply to the thread instead of quoting my reply?


Thanks.

Could be, let me know if it works now.

I have forwarded your update to the R&D team as well

Thanks,
Danny
SysAid Wiz
371
 
DannyTashiev wrote:
csupport wrote:Hi.

Any idea why I didn't get an email notification of your reply even though Get reply notifications was ticked?

Indeed I am not watching the entire thread, is it then perhaps because you posted a reply to the thread instead of quoting my reply?


Thanks.

Could be, let me know if it works now.

I have forwarded your update to the R&D team as well

Thanks,
Danny


Nope, I didn't get an email notification of you replying there.

I often times don't want to be subscribed to an entire thread, but only receive notifications if people quote me or reply to my posts.

Is this one of the many features missing from this forum then?

Could you guys test to see if it is so?

For example, I am not watching this thread, but I do have get reply notifications ticked when I post a reply.

But then I don't get any emails when people quote that reply.


Thanks.