So what do I need to change so this is coming up with the correct name when I create a new ticket. Its still showing the incorrect name.
This message was edited 1 time. Last update was at Jul. 21, 2010 10:18 PM
NOLA_Mike wrote:In the post above can you confirm that the line should read:
The word integration is spelled incorrectly, intergration. I think the line may need to read:
Also does this only apply if the end user opens an SR via email?
How should the system behave if the end user opens the SR via the end user portal?
Because I made the changes and it is still not working.
This message was edited 1 time. Last update was at Jul. 30, 2010 04:14 PM