SysAid HelpDesk App Beta version for BlackBerry has been released!!!

 
Author
Message
SysAid VP Product
1166
 
Hi All,
I am happy to inform you all that release 1.1.2 of the BB app is available for download from the App World

Thanks for taking part in the testing stage in the SysAid Labs Forum

Oded
SysAider
26
 
Some of our users server/login information are not sticking. All have tour`s, OS 5.0.0.732

Any suggestions?

Thanks
SysAid Customer Relations
1092
 
Hi jacksonmi,

Are you using SysAid Server v7.0.05?
Are you using SSO?
Do they have special characters in the user name or password?
Best Regards,
Itay
SysAid Customer Relations
1092
 
Hi guys,

Can you please update us on your Blackberry App experience?

We would love to hear some feedback.
Best Regards,
Itay
SysAider
2
 
I installed your app on my BB 9650 (OS 5.0 - VZW) and connected it to our server w/o problems (after upgrading to 7.0.0.5 on the server).

The only problem I have so far is being unable to change the "Request User" on a SR from the mobile interface. Pressing on the button has no effect.

Otherwise, great app!
SysAid Customer Relations
1092
 
Hi dcdude,

Sorry for the late response.

Please login to SysAid using the browser on your Blackberry and try to do the same change on the SR and let us know if it's working.
Best Regards,
Itay
SysAid Customer Relations
1092
 
dcdude,

I was able to recreate the issue on our test Blackberry and I'm forwarding this to our development department.

We will update this post and let you know on our progress.
Best Regards,
Itay
SysAider
26
 
itayH wrote:Hi jacksonmi,

Are you using SysAid Server v7.0.05?
Are you using SSO?
Do they have special characters in the user name or password?


Yes.
No.
They had letters (and caps) and numbers, I had them switch it to all lowercase no numbers- however its not sticking.

The odd thing is again, some people work AOK, others not.
Super SysAider
70
 
hi jacksonmi

BB running on OS 5.0.x should be able to connect SysAid version 7.0.05.
Did you try to login to SysAid using the BB browser ? just to make sure there is no connectivity issues...
No need to use https://servername:pot/M. Just type your SysAid browser URL.

In case you will be able to login, Please try to reinstall you BB app ( In case you haven't try this already ).

Looking froward to your response.

Liran.
Elite SysAider
121
 
Here's my update on SysAid for BB :

1. Every time the apps starts, the logon screen reverts to mobiledemo.sysaid.com with mobile as username.
2. When viewing the incident list, that's all I can do. I can't select any incident to view its detail. I can only scroll through the list
3. In the search screen, I can type in the 'Full Text Search' and 'Search SR by ID' fields but the 'Search' and 'Search SR by ID' buttons do nothing when I click on them.
4. When creating a new incident, the only category drop down list working is the main category. The sub-category and third level category fields are always empty (beside Please select ...). The 'Change' button for Request user does nothing (like Search). Neither does the Ok, Cancel and Apply buttons. In short, I guess you can say I can't create incident from my BB.
5. In assets, I used to get a blank list now I get 'Request Entity Too Large' on top of the screen and nothing else. I have over 3000 assets stored in SysAid.

I guess it's safe to say the app isn't working very well for me.

I'm at version 1.1.2 of the app.
My Blackberry is a Curve 8330 and my OS is at level 5.0.0.580.
My SysAid server is at level 7.0.05.

Quick question. Have you tried in with the new Torch? We should be changing our Curves for Torches in the next few weeks (hopefully days).

Elite SysAider
121
 
Got my new Torch (9800) since last week and I've installed SysAid on it. Here's my finding :

1. Like for my old Curve, every time the apps starts, the logon screen reverts to mobiledemo.sysaid.com with mobile as username. Kinda annoying.
2. Unlike for my Curve, I can now view and create new incidents without any problem. Woohoo!
3. I still get 'Request Entity Too Large' and nothing else when trying to view assets. I have over 3000 assets stored in SysAid.
SysAider
5
 
Hi all,
I have problem with connect to SysAid from my Blackberry.
Version SysAid - 7.0.05 free.
I use Blackberry Storm 2 9520. Version OS - 5.0.0.713.
When I connect to server from BB


If I connect from PC. All is working.


Thenk.
SysAid Product Manager
309
 
Hi Karasic,

Thank you for contacting us.
This is now under investigation.

Thanks,
Sivan
CPM
SysAider
4
 
sivanm wrote:Hi Karasic,

Thank you for contacting us.
This is now under investigation.

Thanks,
Sivan



Any update on this? Can't use the mobile app at all, same issue as Karasic.

App version 1.1.2
BlackBerry Curve 3G 9330
OS 6.0.0.415
SysAid version 7.5.05
SysAider
1
 
Blackberry - SysAid Software App vrsion 1.1.2
Sysaid Server Version 7.5.05 Pro Edition
Using Blackberry 9800 (Torch)

I tried connecting to the server via the browser and it was fine, except for the screen size.

I tried using the app but received the following Login Error. "The SysAid server you are connecting to must be 7.0 or higher."