SysAid HelpDesk App Beta version for BlackBerry has been released!!!
 
Author
Message
SysAid Product Manager
309
 
Dear SysAiders,

UPDATE: The app in it's latest release is now available for download in the App World

The attachment has been removed from this post - please obtain the official version - Thanks for taking part in testing !


As you may already know... we are soon going to release SysAid Helpdesk App for Blackberry and it will be available in the App world for free download.

In the meanwhile, those of you who would like to take part in the Beta testing of the App can do so following the below instruction.

Please follow the instructions below in order to install SysAid HelpDesk App on your BlackBerry:

1. Download and install BlackBerry Desktop Manager from www.blackberry.com
2. Unzip the attached file into a folder on your PC
3. Connect the BlackBerry device to your PC by using a USB cable
4. Open Desktop Manager -> Application Loader -> Add / Remove Applications
5. Browse to the SysAid.alx file located in the folder to which you unzipped the application
6. Click Next to install the application

SysAid App for Blackberry is supported for OS v5.0

We really appreciate your cooperation and waiting for your feedbacks.

Sivan

This message was edited 5 times. Last update was at Aug. 18, 2010 04:51 AM

SysAid Customer Relations
1092
 
Hi guys,

Did anyone download and tried this Blackberry app???

Can you please give us feedback???

Looking forward to hearing from you'll...
Best Regards,
Itay
Elite SysAider
104
 
Hi Itay,

I have installed it on my BB Bold 9650 no issues with it so far. The only thing that I would like to see on both the iPhone and the BB app, would be the option to email from within the app.

Thanks,
Alex

This message was edited 1 time. Last update was at Jul. 27, 2010 12:38 PM

SysAider
2
 
I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700
Super SysAider
98
 
Excellent!

Installed with no issue on my 9700, but having trouble getting it to talk to the Sysaid server. AFAIK (I'm no blackberry expert) our blackberry phones are connecting through the BES, so the Sysaid server should be accessible as it's on the same LAN. We are running a trial of Sysaid v7.0.04 Enterprise Edition

Tried all different combinations of addresses, like

https://sysaid.domain.com - Login error - HTTP connection status is 400: Bad Request
https://sysaid.domain.com - Login error - the Sysaid server you are connecting to must be 7.0 or higher
https://sysaid.domain.com:8080 - Login error - Failed to get data from server: null
https://sysaid.domain.com:8080 - HTTP connection status is 401: Unauthorized
https://sysaid:8080 - HTTP connection status is 401: Unauthorized
https://sysaid:8080 - Login error - Failed to get data from server: null

We are using SSO on our servers, could this be the problem?
SysAider
2
 
Installed it on my BlackBerry Tour with no problems. Entered my domain name with port number login credentials and login was painless. The app seems to be quick and responsive.

My only comments are that the features seem minimal. You can see SR's and tickets but that is about it. No editing, forwarding to another tech, adding notes, etc.

Will there be more in the days/weeks/months to come? How does this version compare to the iPhone app?

Thanks for a great product and exceptional tech support!
SysAid Product Manager
309
 
Hi Reason,

Thank you for downloading our BlackBerry beta version !!!
From SysAid Helpdesk App for BB you can:

• View all service requests assigned to you
• Create new service requests
• Easily filter the service request list per field to access the exact information you need
• Update the status, priority, urgency, due date, request user, and any other field in a service request
• Search for service requests via service request quick access or free search
• View and manage your assets
• Easily navigate between views in an interface that’s specially designed for your mobile

Thanks,
Sivan
SysAid Product Manager
309
 
cherkas wrote:I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700



Hi cherkas

For further investigation and analysis, please send us which OS version you are using.

Thanks,
Sivan
SysAider
13
 
Maybe should put this in feature requests, but before I do so, can you tell me if theres any plans for an Android app?
SysAid Product Manager
309
 
SillyGroupIT wrote:Maybe should put this in feature requests, but before I do so, can you tell me if theres any plans for an Android app?



SysAid HelpDesk App Beta version for Android has been released:
https://www.sysaid.com/Sysforums/posts/list/5237.page#22709
SysAider
1
 
I had tried it on my BlackBerry Bold 9000. It does works the first time.
Then subsequently I could not proceed with the login.

Though password was entered, it always return the information dialog with the following message:

! Login
Enter your password.

I noticed password entered no more showing **** but the actual password and then could not proceed further.
If I blank off the password, press Enter key show * and then if click Login button it does try to login but of course it won't work because no valid password.

Looks like I have to wait for next version to try again.
Thank you.
SysAider
2
 
sivanm wrote:
cherkas wrote:I get an error when using wifi on my phone: net.rim.vm.MissingNativeError. If I delete the app and reload it works one time. Using a Bold 9700



Hi cherkas

For further investigation and analysis, please send us which OS version you are using.

Thanks,
Sivan


I am using version 6.0.0.31 platform 5.1.0.165
SysAider
33
 
Hi,

I've installed successfully on a Bold 9700 without problems..

The few things I've noticed are it's not saving my server location, username and password so I have to type this in every time i open the application.

When I have an SR open I cant assign the SR to a different admin group (would be a major plus).

Also when clicking on items there is no visual affirmation that the click is successful.

Apart from those few items everything worked like i would expect it too.

Cheers

Steve
SysAider
33
 
Hi,

I found the location to add admin group into the sr form so that bit is working.

SysAider
2
 
I get the following error when I try to install it via blackberry desktop manager: "no additional applications can be found. Your file might contain applications that already exist in the application list. are not compatible for your device, or have errors."