SYSAID 7.5

 
Author
Message
Super SysAider
55
 
good morning,
please tell me steps to upgrade from 7.5.
Elite SysAider
221
 
Hi,

I had the same question: https://www.sysaid.com/Sysforums/posts/list/5811.page
And they answered this: https://www.sysaid.com/down/upgrade.pdf

goodluck
Super SysAider
55
 
thanks,

I NEED THE STEPS TO UPGRADE, I HAVE TO STOP SOME SERVICES ON THE SERVER ???????
SysAid Wiz
566
 
IIRC on windows based server, the upgrade stops the service automatically.
mks
SysAider
22
 
Just upgraded with no issues, currently running it on an XP box and install ran without a hitch... well after i disabled mcafee.
Super SysAider
55
 
when I was running, I got the following message:
"THIS PATCH REQUIRES SYSAID 7.0 OR ABOVE AND IS Unsuitable SYSAID CURRENT VERSION FOR YOU."

????????????????????????????????????????????????
SysAid Wiz
566
 
You're running 7.0 currently correct?
Super SysAider
55
 
dont, 6.5
SysAid Wiz
566
 
Upgrade to 7.0 first via one of the patches:

https://www.sysaid.com/patches.htm
Super SysAider
84
 
At the end of the installation a pop up with "Tomcat 6 is required". And that was the end of my (free) SysAid Installation...

Further investigation reveals that Tomcat is not redirecting to Home.jsp anymore... So my installation is not really broken. The only thing that is broken is that my normal access (https://[urlofmyserver]:8080 is not functioning anymore. I need to add "/Home.jsp" in the addressbar...

This message was edited 3 times. Last update was at Nov. 10, 2010 07:25 AM

Assumption is the mother of all fuckups...
Super SysAider
55
 
this is what I get when I try to enter the logo after installing SysAid 7.5

Directory Listing For /

--------------------------------------------------------------------------------
Filename Size Last Modified
ChatHeader.htm l 1.4 kb Mon, 01 Nov 2010 22:14:20 GMT
FormChek.js 59.1 kb Mon, 01 Nov 2010 22:13:40 GMT
HelpDesk.xml 10.0 kb Sun, 08 Nov 2009 21:37:32 GMT
HistoryButtons.html 0.2 kb Mon, 01 Nov 2010 22:13:58 GMT
LeftMenuPanelEnduser.html 1.5 kb Mon, 01 Nov 2010 22:14:22 GMT
SRQuickAccess.html 0.6 kb Mon, 01 Nov 2010 22:14:22 GMT
SysAidCalendarGui.html 20.8 kb Mon, 01 Nov 2010 22:14:00 GMT
SysAidCalendarLogic.html 16.5 kb Mon, 01 Nov 2010 22:14:00 GMT
applets/ Fri, 19 Mar 2010 20:33:05 GMT
blank.html 0.1 kb Mon, 01 Nov 2010 22:13:52 GMT
calendar.html 6.7 kb Mon, 01 Nov 2010 22:13:44 GMT
calendar1.js 15.9 kb Mon, 01 Nov 2010 22:13:44 GMT
calendar2.js 15.9 kb Mon, 01 Nov 2010 22:13:50 GMT
calendar3.js 15.9 kb Mon, 01 Nov 2010 22:13:58 GMT
calendar4.js 15.9 kb Mon, 01 Nov 2010 22:14:04 GMT
calendarDHTML1.js 6.4 kb Mon, 01 Nov 2010 22:14:16 GMT
calendarDHTML2.js 6.3 kb Mon, 01 Nov 2010 22:14:22 GMT
changedPass.html 0.2 kb Mon, 01 Nov 2010 22:14:20 GMT
charts/ Wed, 10 Nov 2010 00:30:49 GMT
css/ Wed, 10 Nov 2010 00:32:06 GMT
displayNews.html 3.8 kb Mon, 01 Nov 2010 22:14:18 GMT
download/ Wed, 10 Nov 2010 00:32:21 GMT
errorInSignUp.htm 4.8 kb Mon, 01 Nov 2010 22:14:18 GMT
frameHeader.html 3.5 kb Mon, 01 Nov 2010 22:13:44 GMT
good.html 5.7 kb Sun, 08 Nov 2009 21:36:56 GMT
help/ Wed, 10 Nov 2010 00:32:07 GMT
icons/ Wed, 10 Nov 2010 00:32:07 GMT
icons_css/ Fri, 19 Mar 2010 20:33:13 GMT
sysaid.css 3.3 kb Sun, 08 Nov 2009 21:37:22 GMT
sysaid_b.css 3.3 kb Sun, 08 Nov 2009 21:37:22 GMT
sysaid_m.css 3.3 kb Sun, 08 Nov 2009 21:37:24 GMT
images/ Wed, 10 Nov 2010 00:30:49 GMT
img/ Wed, 10 Nov 2010 00:30:21 GMT
index.html 0.6 kb Sun, 18 Jul 2010 16:52:06 GMT
index_css.html 0.7 kb Sun, 18 Jul 2010 16:52:00 GMT
leftPanelMenu/ Wed, 10 Nov 2010 00:30:21 GMT
lib/ Wed, 10 Nov 2010 00:32:06 GMT
m/ Fri, 19 Mar 2010 20:33:14 GMT
pad.xml 6.2 kb Sun, 08 Nov 2009 21:37:20 GMT
picker.html 1.1 kb Mon, 01 Nov 2010 22:14:00 GMT
picker.js 4.6 kb Mon, 01 Nov 2010 22:13:54 GMT
portal/ Wed, 10 Nov 2010 00:30:45 GMT
resize.gif 0.8 kb Sun, 08 Nov 2009 21:37:18 GMT
service.htm 2.6 kb Sun, 08 Nov 2009 21:37:32 GMT
signup.htm 8.4 kb Mon, 01 Nov 2010 22:13:40 GMT
sounds/ Fri, 19 Mar 2010 20:33:14 GMT
styles.css 12.2 kb Sun, 08 Nov 2009 21:37:18 GMT
sysaid-pad.xml 6.2 kb Sun, 08 Nov 2009 21:37:36 GMT
thankyou.htm 5.1 kb Mon, 01 Nov 2010 22:13:54 GMT
tigra_cal/ Fri, 19 Mar 2010 20:33:15 GMT
topmenu.html 3.3 kb Mon, 01 Nov 2010 22:14:00 GMT
topmenu_sr.html 1.8 kb Mon, 01 Nov 2010 22:13:46 GMT
web2cal/ Wed, 10 Nov 2010 00:32:21 GMT

--------------------------------------------------------------------------------

Apache To
Super SysAider
84
 
yessivenezuela wrote:this is what I get when I try to enter the logo after installing SysAid 7.5

Directory Listing For /

Yep... same here...

Enter "/Home.jsp" or "/Login.jsp" after the URL and it should work...

Of course this is just a work-around, not a solution...
Assumption is the mother of all fuckups...
Super SysAider
55
 
What is the solution for this?

AGREGUE /Home.jsp and works. My question I have to always add this for works???????????????????

Super SysAider
55
 
exactly

should is just a work-around, not a solution...
Super SysAider
84
 
Ilient should provide a minor update to change the way the desktop shortcut is pointing to the SysAid Server... That's all...

For the time being you definitely need to add the /Home.jsp manually (or create a custom shortcut and deploy it to your client computers...)
Assumption is the mother of all fuckups...