Can SysAid create service requests from incoming emails?
 
Author
Message
Technical Writer
580
 
Can SysAid create service requests from incoming emails?

Absolutely. You can easily set up SysAid to convert incoming emails from specific e-mail accounts, and you can define categories and automatically route service requests accordingly.
SysAider
1
 
I've the same problem . how to configure the incoming-email to create a SR?
Technical Writer
580
 
Hi vc_egg,

The Online Aid explains how to configure incoming e-mail integration here.

If you are still unable to configure e-mail after consulting the Online Aid, you are welcome to send an e-mail to SysAid Support at helpdesk@sysaid.com and they will be more than happy to assist you in configuring e-mail integration.