report for work time by admin
 
Author
Message
SysAider
4
 
hi

In our company we take every day some reports (Administrators with the longest SRs activity time (with filter "category is not x")).
But when admin A is working in an SR of admin B then the time that admin A has worked goes to admin B.
I have found that i can use the Workload by Administrator report but there is no filter option.
What report should i use to have the work time by administrator with a category filter.

Jtechne

EDIT: I am using SysAid v8.1.02 Enterprise Edition

This message was edited 1 time. Last update was at Nov. 23, 2011 03:20 PM

SysAid Customer Relations
277
 
Hi jtechne

I was able to reproduce the issue you described with the "Administrators with the longest SRs activity time" report.
It seems that the report shows only one of the Administrator activities, but it counts the hours of the other Administrator activity, although the user name of that Administrator doesn't appear.
We are currently working on finding a solution for this issue. I will inform you in our progress in the next few days.

As for the "Workload By Administrator" report, unfortunately this report is built in, and it is not possible to add a filter for that report.

Ariel.
SysAider
36
 
Hi Ariel,

Any update on this request.

We also require same kind of report.

As of now are using the activity tab to capture the load per administrator..