Sysaid config
I need to configure SYSAID so when a user sends a massage to the help-desk it will assign a ticket but if the user replies to that massage it will not come into help desk Massage centre. so what is wrong please help.

IF i need to enter some text into the automatic massage to the new service request how can I enter that text e.g I want to say "This abc COMPANY helpdesk please don't open new massage but reply to this email for your future emails regards this service"
SysAid Wiz
Well if they email your helpdesk email and it's creating tickets, then incoming integration is working. you need # XXXX format in the replies subject line for it add it on to existing tickets.