SysAid ITIL Change Process
 
Author
Message
Super SysAider
87
 
Does anyone have a graphical diagram of the workflow process of the out of the box Advanced SysAid ITIL Change Process and Basic Infrastructure Change Process? I am looking for something like a Visio diagram that shows the flow of each of these change requests.
VP Product
1085
 
Hi,
There is a graphical flow chart on our website https://www.sysaid.com/itil-package.htm that is based on the advanced ITIL template

Take a look and see if it helps


Regards,

Oded
SysAider
2
 
Hi,

This diagram gives a very high level overview of ITIL but doesn't provides details on the change process flow.
Is there somewhere available a process flow describing the different statuses and phases involved in the out of th ebox change process?

Thank you,
Regards
VP Product
1085
 
Hi,
I think you can find all what you need on our online aid , click th -?- in your installation or Follow this link:
https://www.sysaid.com/help-page.htm?helpPageId=4248&helpPageName=Dashboard.htm&edition=2&version=v9.0.01&productId=1
And Goto change/problem guide --- change example