email integration no success
 
Author
Message
SysAider
4
 
Hallo Everybody

I'new new here.
We are evaluating a new ticket system and i try now sysaid.
All the first steps went very easy.
Now I try to impement the email integration.

We have a exchnge infrastructur. And i organized a separate mail account.
I test this account and this ist working fine.
Now i try to integrate it in sysaid. But nothin is working......
No mail-in / no mail-out.

Is there any deeper description how i have to do that and where a can do a better loggin ?

Best Regards
Roger
SysAider
4
 
It seems I could solve all Problems by myself.......
Regards
Roger
SysAider
2
 
Is there anymore detail about this?

We recently moved from one (functional but poorly performing) server to another new server. In the move some of our e-mail functionality was lost. Specifically, when a user (customer) responds to an e-mail, the response goes to the work order queue, but the assigned technician no longer receives an e-mail (in Outlook)

The new server is configured identically to the old server (except a different name). The exchange mail relay is (was) enabled via the 'user account' which hasn't changed.

Any ideas where to look?
SysAider
4
 
Hallo K12Admin

Check
/usr/local/java/tomcat/webapps/sysaid/WEB-INF/logs/sysaid.log
With tail -f (linux)
Purhabs you git more infos

Good Luck

Regards
Roger
SysAid Wiz
507
 
roschee what are your settings for email integration?