What do your custom notification(s) look like? - examples

 
Author
Message
SysAider
49
 
So I've searched high and dry to find what others have designed as their Email Body to End User regarding a Service Record and have found only TWO.

I am curious to know what everyones Help Desk Ticket emails look like.

Please, share your HTML and screenshots!

I'm sure we'd all appreciate it.

This message was edited 1 time. Last update was at Jun. 30, 2014 09:06 PM

SysAider
4
 
Here are my two current ones. We just went live today so I expect this will change.....

Email Subject to End User regarding a service ticket;

#if( ${Status}=="New" )
Your ticket # ${ID} request has been received and created.
#else
Your ticket # ${ID} has been updated. The current status is ${Status}
#end

Email body to end user regarding a service ticket;

<body bgcolor="#999999" link="#009900" font face="Calibri, Arial">
<table font face="Calibri,Arial" width="708" border="0" align="center" cellpadding="10" bgcolor="#666666"/>
<tr>
<th scope="col"> </th>
<th scope="col"><p> </p>
#if( ${Status}=="New" )
<p><font color="#FFFFFF" face="Calibri, Arial">Your ticket # ${ID} request has been received and created.</font></p>
#else
<p><font color="#FFFFFF" face="Calibri, Arial">Your ticket # ${ID} has been updated. The current status is ${Status}.</font></p>
#end
</th>
<th scope="col"> </th>
</tr>
<tr>
<td> </td>
<td bgcolor="#999999"><div align="center"><img src="https://portal.vtexvsi.com/files/VTEX_Banner_New.png" alt="Capture Thoughts - Realize Results" border="0" />
</div></td>
<td> </td>
</tr>
<tr>
<td> </td>
<td bgcolor="#FFFFFF"<p><font face="Calibri,Arial">

<img src="https://vtexvsi.sysaidit.com/icons/domain_deploy.png"/>
#if( ${Status}=="New" )
Status: <font size=5 color=red><i>${Status}</i></font>
#elseif( ${Status}=="Closed" )
Status: <font size=5 color=green><i>${Status}</i></font>
#else
Status: <font size=5 color=orange><b>${Status}</b></font>
#end

#if( ${Status}=="Open" )
We have received your service request, and we are currently looking into it. Your request will be prioritized assigned and tracked to completion. You will be notified via email on the status of your request, or you may view or add information to your request at any time.

Please click <a href="https://vtexvsi.sysaidit.com/SREdit.jsp?id=${ID}">here </a> to view or modify this service request. Thank you.
#end
#if( ${Status}=="Waiting for Client Response" )
We are working on your service request, but are waiting on a response from another party. Usually what this means is that we are waiting on more information, parts or components, advice, or something else that we need. <i>Your service request is still open, and we are still tracking it</i>. We will let you know what we find out as soon as we find out - Thanks for your patience.

Please click <a href="https://vtexvsi.sysaidit.com/SREdit.jsp?id=${ID}">here </a> to modify this service request, or contact the assigned System Analyst ${AssignedToFirstName} ${AssignedToLastName} directly.
#end
</br></br>
<b>Issue Description:</b> ${Description} </br>
<b>Priority:</b> ${Priority} </br>
</br>

#if( ${Notes} && ${Notes}!="" ) <b>Ticket Notes:</b> ${Notes}
#end

#if( ${LinkToAttachments} && ${LinkToAttachments}!="" ) <b>Attachments:</b> ${LinkToAttachments}
#end

#if(${isClosedSR}==true && ${Solution} && ${Solution}!="" ) <b>Solution:</b> ${Solution}
#end

#if(${isClosedSR}==true && ${LinkToSurvey} && ${LinkToSurvey}!="" )
-- Please let us know how we did to help you with this issue --
It will be very helpful if you could please fill out this survey:
${LinkToSurvey}
#end

#if( ${AfterHours} && ${AfterHours}==true && ${IsNewSr}==true)
Our office is now closed, your service request will be addressed during normal office hours unless you have purchased after hours support.
#end
</font></p></td>
<td> </td>
</tr>
<tr>
<td> </td>
<td> </td>
<td> </td>
</tr>
</table>
</body>
</html>
SysAider
4
 
I'd love to see more of this, screenshots includes as well.
As I am a new user of SysAid, I could learn of this and I think it can be useful for others as well.
Maybe you could add a screenshot of your end user portal as well?

Sam
PRE
Super SysAider
50
 
The colors are chosen regarding our CI
SysAider
47
 
Heres a sample of mine. Sorry for the small text...I had to zoom out to screen capture the entire message.

The screenshot only shows 3 sections (Description, Notes & Survey)...but I have several others that will appear if information is present (Attachments, Follow up text, activities, resolution and solution)

[edit]The HTML is taken from a Theme Forest theme. If anyone wants specifics I can share...but will only provide the HTML Code I used if you can show me a receipt for the theme purchase.[/edit]

This message was edited 1 time. Last update was at Feb. 09, 2014 03:17 PM

SysAid Wiz
559
 
This is ours. Notes and Solutions include if they're added to the ticket. There's some different verbiage in the subject and description depending on if we need something from the end user:

This message was edited 2 times. Last update was at Feb. 21, 2014 04:29 AM

SysAider
11
 
Would love to see/read more as well !

Thanks to those who shared
SysAider
49
 
This was modeled after the SysAid support tickets.

This message was edited 4 times. Last update was at Jun. 30, 2014 12:02 PM

SysAider
49
 
And here is the HTML for it

REMOVED

PLEASE SEE MY SCRUBBED VERSION BELOW

This message was edited 1 time. Last update was at Feb. 25, 2015 10:56 AM

Former Community Manager
980
 
Thank you all for sharing....this is invaluable information! I think we need to link the online aid to this discussion as well.

Cheers!

Michael
Super SysAider
92
 
All this information is very good...

Have any of you got any HTML examples I could use for sending an email body to the administrator, so that it looks very much like what the end user see's?

Thanks
Super SysAider
92
 
slabodnick wrote:Thank you all for sharing....this is invaluable information! I think we need to link the online aid to this discussion as well.

Cheers!

Michael


Was this done after?
Super SysAider
92
 
Wimsatt wrote:So I've searched high and dry to find what others have designed as their Email Body to End User regarding a Service Record and have found only TWO.

I am curious to know what everyones Help Desk Ticket emails look like.

Please, share your HTML and screenshots!

I'm sure we'd all appreciate it.


Can we all please share any custom email notifications you have set up, less of any sensitive information of course?

Thanks in advance...
SysAider
49
 
Here's an updated(SCRUBBED) version of ours:

This message was edited 1 time. Last update was at Feb. 25, 2015 10:54 AM

SysAid Wiz
559
 
NMUK wrote:
Wimsatt wrote:So I've searched high and dry to find what others have designed as their Email Body to End User regarding a Service Record and have found only TWO.

I am curious to know what everyones Help Desk Ticket emails look like.

Please, share your HTML and screenshots!

I'm sure we'd all appreciate it.


Can we all please share any custom email notifications you have set up, less of any sensitive information of course?

Thanks in advance...


I've posted mine somewhere in their entirety on here.