Settings

Customize

Account Defaults

Here you can set your account defaults regarding language, time zone, date input style, and more.

 

 

Language
Select the language to use for all new users created in SysAid. Updating this selection does not change the language for existing users.
Available Languages
Each user can select the language in which they would like to view SysAid. However, users can only select languages that you enable from this list. In SysAid Basic Edition, you can select two languages, one of which must be English (United States). In Full Edition, you can select as many languages as you like.
Use the default language for automatic notifications:
If this option is checked, any time an automatic notification searches the translation file for a referenced key, it uses the translation file for the default language instead of the language selected by the user receiving the notification.
Use the translation file for customized lists
If you intend to translate lists you've built under Settings > Customize > Lists or category lists, you must select this option to add the lists to the translation file. see Lists for more information about translating lists.
Time Zone
Select the time zone to be used for all new users created in SysAid. Updating this selection does not change the time zone for existing users. The Time Zone setting affects timestamps anywhere that they appear within SysAid.
Date Input Style
Choose American or European. Date Input Style determines whether dates that you enter are interpreted as Month-Day-Year (American), or Day-Month-Year (European). It also determines whether activity times on service records and on tasks appear in 12 hour (American) or 24 hour (European) clock format.
First Day of Week
Determines whether Sunday or Monday is displayed as the default first day of the week in the calendars and date pickers in new user accounts.
 
Case insensitive login names
Select this option to allow users to enter their login name in any case. For example if a user's name is SysAid, they can login as "sysaid" or "SYSAID" or any other iteration. If this option is not selected, only "SysAid" would be accepted.
Use Online Help Pages
SysAid Online Help is stored in two locations: locally on the SysAid server and online in the SysAid Community. The local help files are updated each time you upgrade SysAid to the newest release. The online help files, on the other hand, are updated on an ongoing basis. Therefore, as long as you have access to the internet from the SysAid server, it's recommended to use the online help pages to receive the most up to date assistance.
Import KB articles from Community
SysAid allows you to import Knowledge Base articles written by your fellow SysAiders that have been posted to the SysAid community. Click here to open the Knowledge Base forum in the SysAid community where you can easily import KB articles to your SysAid Knowledge Base. For more information about importing KB articles,see Articles.
Mail Domain
This option is no longer in use.
Export/Import/Encoding
There is no reason to change this unless directed to by SysAid Support.
Organization name
Organization name is available as a variable in the automatic notifications SysAid sends out.
Require the Admin to add a note when the settings are changed.
The notes that the administrator adds are stored in the event log under Settings > Customize > Event Logs.
Enable IT Benchmark
This allows you to enable or disable IT Benchmark. You can also choose your industry for more accurate aggregation and display of statistics. You can access IT Benchmarks from Analytics > Performance > IT Benchmark.
Allow only SSL connections to SysAid (https).
If this box is checked, users may only access SysAid using SSL (e.g. https://youraccount.sysaidit.com). If you enable this option, make sure to update the SysAid Server URL accordingly when you deploy the SysAid agent.
(On-Premise Edition only) Preferred scheduled maintenance window
Select the time of day you want SysAid to apply updates to custom columns.
(Cloud Only) Enable anonymous usage statistics collection
This sends usage data to SysAid to allow us to better improve the product to meet your needs.