Tools

User Management

Administrators

 

This page shows a list of all of your administrators. You can navigate to the General Details page of any administrator by clicking the admin in the list.

 

 

For general instructions for using list pages in SysAid, see Using SysAid Lists.

 

Create and modify administrators

 

Click Add New Admin to create a new administrator. Click the row of an existing administrator to edit it. For more information about creating and editing administrator, see Edit Administrator.

 

Convert an end user to an admin

If you have imported all of your users from LDAP, your admins are already in SysAid, but as end users. You may convert these end users to admins by navigating to Tools > User Management > End Users, selecting the desired users, and clicking Convert to Admin from the list actions.

 

Demote admins to end users

  1. Select the admins you want to demote.
  2. In the List Actions, click Convert to End User.
  3. When prompted, click OK to confirm.
  4. Select an admin to take the responsibilities of the demoted admin(s). Select if you want to also transfer closed service records.
  5. Click OK.

Refresh from LDAP

Click after changing LDAP settings under Settings > Integration > LDAP to import your users from LDAP using the new settings.

 

List Actions

 

There are a number of actions that you can perform on your lists using the list actions. To open these options, select one or more list entries using their check boxes.

 

 

Delete
Delete the selected administrators. When deleting an administrator, you are prompted to reassign the duties of that administrator. You can select another administrator to receive these duties, or you can leave the duties unassigned.

When reassigning the duties of an administrator, SysAid reassigns routing rules, escalation rules, templates and service records. For reassignment of service records, you can choose whether to include closed service records or to reassign only active SRs.
Print
Export the selected administrators to .pdf. You can then easily print them.
Export
Export the selected administrators to .csv. You can then print them, or use the data for further calculations.
Enroll to MDM
Send the default enrollment notification to the selected administrators. A popup allows you to choose whether to send the notification by email, SMS, or both. The notification is sent only to enabled users, and the notification is only sent to admins that have a valid email address or text message number. To send a custom enrollment notification, navigate to Settings > Network Discovery > MDM.
Convert to End User
Converts the selected admins to end users. See Demote Admins above for more information.
Mode
From the drop-down list, choose whether to enable or disable the selected administrators and click Set. Disabled administrators can't log in and can't be chosen as the request user for a service record. However, disabled administrators also do not count against your license limit.
Group and Company (Full Edition only)
Choose a user group or company from the appropriate drop-down list and click Set. All selected administrators are now part of the chosen group or company.
More Actions
Click More Actions to open a window with three additional administrators fields: Time Zone, Date Input Style, and Language. Select one of these fields, and then choose the desired value for that field from the adjoining drop-down list. Click Save to update each of the selected administrators with the new field value.

If you are using TeamViewer Embedded, you can also enable or disable the permissions for starting TeamViewer Embedded sessions and deploying/undeploying TeamViewer Embedded on assets.

 

Predefined list view

The SysAid Administrator and End User lists include the SelectUsers view. This predefined view controls the advanced search screen that appears when selecting users in locations such as the Service Record form or the Send Message screen.