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Kevin Sklar

Kevin Sklar

Having worked with a wide range of technologies in various global markets, Kevin has a keen understanding of the impact technology can make on people and organizations. But actually, it’s his love of life and servicing people that makes him the perfect fit to work in IT service management. Plus he’s a superb break-dancer (not really, but he thought it was funny) and enjoys running with his Rottweiler (true!) in the mountains.
 

You’ve probably heard by now that IT self-service portals are all the rage. But is it all just a fad or is self-service the direction that every IT service desk needs to...
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It’s not uncommon for an organization to be missing a problem management team (or suitable resource), yet the ITIL-espoused problem management capability is arguably one of the most important IT service management...
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