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It’s All About You – A Huge Thank You to Our Customers

By | May 8, 2014 in SysAid

Customers at the Service Desk and IT Support Show

Last week we attended the Service Desk and IT Support Show (SITS) in London, and by far the best thing about the entire event was getting to catch up with so many of our customers at our booth.

We were also incredibly fortunate that many of them joined us for dinner in Kensington on the evening of Tuesday 29th April. Whilst other vendors were out partying with the SITS organizers (standard protocol for exhibitors the first night of SITS) we were spending time with those that really matter – our customers.

A Huge Success

The evening was a great success and one that we hope to replicate across the globe in the near future. The informal setting, the drinks flowing, the delicious food, the incredible passion for ITSM bustling round the tables – it was a brilliant night.

What I love most about spending time on a personal level with customers is listening to them talk about the challenges they are facing and getting to know what real day-to-day IT looks like. When we understand that, then we can do everything possible to improve their lives.

SysAid customers from Guardian and OMNI ISG

Thanks Also to Our Friends

We don’t exist without our customers (nobody in business does), but it’s also important for us to remember who our friends in the industry are and how they help contribute to our success. Whether it be people who simply actively share our articles and insights on social media, people who contribute to our content, or those who just openly share feedback and advice with us – they all make a difference.

I therefore personally want to extend my thanks to James Finister and Andrea Kis (TCS), Stuart Rance (Optimal Service Management), and Glenn Thompson (ITSM Review) for taking time out of their busy schedules to join us for a delightful evening with our customers.

Do You Want to Spend Time With Us Too?

We shall be aiming to arrange evenings similar to this whenever the opportunity arises to do so, but in the meantime don’t forget about SysAid On The Road. Want me to spend the day with you in your offices to ensure that you’re getting the most out of our technology and services? Then please let us know – I would be delighted to come visit you (no associated costs) wherever in the world you may be.

At the end of the month, we’re excited to be visiting a customer in Mexico. Next month, in June, we’re heading back to London to visit more customers and then we’re off to Canada and the USA, where we have scheduled visits in Connecticut, Rhode Island, New York and Florida. Then in October, we’ll be in Washington DC, Boston, and Upstate New York. It’s a journey around the world and we love it!

Once again, thank you to all our customers – those who saw us at SITS or attended the dinner, as well as all of you across the globe. Remember SysAid loves you. Thanks for being a part of our family.

Please share your thoughts in the comments or on Twitter, Google+, or Facebook where we are always listening.

Sarah Lahav

About Sarah Lahav

As the company’s 1st employee, Sarah has remained the vital link between SysAid Technologies and its customers since 2003. Current CEO, former VP Customer Relations. Always passionate about customer service! Mother of three adorable children – she juggles work, family, and zumba classes with ease.

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