Account Manager Team Leader

Israel · Full-time · Management

About The Position

SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking for a sharp Account Manager Team Leader who will deal with a broad spectrum of tasks.

As a Team Leader in the Customer Success department, you will be responsible for hiring, training, mentoring, and leading a team of new and established Client Success Account Managers in a fast growing and rapidly changing environment.

 

Responsibilities

  • Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
  • Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
  • Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
  • Build and maintain internal working relationships within the team
  •  Motivate and lead team of about 4-6 Client Success Account Managers to ensure alignment to clients’ goals.
  • Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
  • Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.

Requirements

  • 6+ years experience in customer success in the software B2B hi-tech industry SaaS/Cloud products.
  • Team Leadership with proven track record of achievement, management skills.
  • 2-3 years of management experience with progressive scope and responsibilities.
  • Experience in delivering client-focused solutions based on customer needs
  • Proven track record of achieving revenue and growth targets.
  • Results oriented with strong track record of success in delivering business objectives
  • English (written and spoken) at native English speaker level - MUST
  • Strong leadership abilities including high accountability, proactive and thoughtful
  • Hands-on, can-do mentality
  • High level of comfort with fast-paced environments

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