Product Manager

Israel · Intermediate

About The Position

SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking to recruit an awesome candidate who will contribute to the Product department as an experienced Product Manager.


Responsibilities:

  • Proactively manage the product ecosystem, identify our customer’s needs based on data, research and interviews. Learning from customer feedback, behavioral measurements, and other data sources to craft better customer experience
  • Be a team member of the Product Team, manage multiple interfaces and collaboration with Product Marketing, R&D, QA, UX, Support, Customer Success, Pre-Sale and Professional Service
  • Be a Product Owner of a Cross Functional R&D tram in Agile framework
  • Act the business focal point for all technical enquiries, conducting backlog grooming, preparing product specs (PRD and User Stories), provide the vision of the roadmap, and constantly ensure all requirements are defined, prioritized and maintained in the Product Backlog
  • Collaborate with Product Marketing to develop programs and GTM Strategies (Case Studies, Webinars, etc.)

Requirements

  • 3+ years of hands-on Product Management experience in Agile framework
  • Proven ability to manage a complete product life-cycle, from conception to release
  • Product manager experienced with SAAS / Cloud services and products
  • Proven ability to work proactively and independently
  • Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
  • Technical background with Knowledge of enterprise software and the world of ITSM
  • Supported a product in production with a large customer base
  • Team player, willing to work hard, quickly and independently
  • Research and examination of new technology solutions and integrations
  • Proven experience in writing PRD's as well as User Stories
  • Lead a data driven decision making process, setup prioritization processes and escalation processes, manage production related
  • BS/BA degree in Computer Engineering, Business Administration or related discipline or equivalent experience
  • Fluent English

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