SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking for a sharp Account Manager Team Leader who will deal with a broad spectrum of tasks.
As a Team Leader in the Customer Success department, you will be responsible for hiring, training, mentoring, and leading a team of new and established Client Success Account Managers in a fast growing and rapidly changing environment.
- Develop account strategies and action-oriented plans focused on value expansion within existing customer accounts.
- Develop and maintain customer relationships, effectively manage the life-cycle of account management activities.
- Grow customers adoption of our solutions and continuous improvement of customer experience to ensure their satisfaction and retention.
- Build and maintain internal working relationships within the team
- Motivate and lead team of about 4-6 Client Success Account Managers to ensure alignment to clients’ goals.
- Partner with the Sales, R&D, Professional Service, Support, Product, and Marketing teams; transmit insights and feedback from our customers to the rest of the company.
- Monitor, collect and escalate issues to ensure proper internal and external follow-up, communication and resolution.