Senior Support Representative

Israel · Full-time · Intermediate level

About The Position

SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions is looking to recruit an awesome candidate who will contribute to the Support department as a Senior Technical Support Representative.

We're seeking a sharp, fast learner who will deal with a broad spectrum of tasks. You'd be working with a highly motivated team that constantly evolves and reinvents itself. We love challenges and creative solutions and we expect the same from you.

If you think this is an environment you want to work in, keep on reading.


  • 1-2 years experience as a software support representative
  • experience in remote support to customers for a cloud-based (SaaS) product
  • Mother tongue English - an advantage
  • Knowledge of DNS, TCP/IP, and other networking concepts
  • Understanding of relational databases
  • Familiarity with Windows and Linux operating systems
  • Team player with excellent interpersonal skills
  • Quick learner with desire to learn new tools and techniques

Bonus Skills:

  • Familiarity with ITSM tools
  • ITIL certification-
  • Familiarity with application servers
  • Familiarity with LDAP configuration
  • Strong work ethic with the willingness to do what it takes to get the job done
  • Proactive with a positive attitude

Apply for this position