Sarah Lahav, CEO


At SysAid, it’s your success that matters most. It’s why we continue to heavily invest in the IT community – to find ways to better help you help your customers.

Taking an active role in global IT service management (ITSM) conversations allows us to better understand the challenges and opportunities that you and your business commonly face. This insight, mixed with existing industry best practices, allows us to better help you with both your current and future ITSM and IT management needs.  


SysAid was founded in 2002, by Israel Lifshitz, with a vision to make the lives of IT professionals around the world easier, and to make their IT environments and IT service delivery better.

We have always and will continue to provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.



SysAid serves a constantly growing customer base of over 10,000 companies in more than 140 countries worldwide.

SysAid is a leading provider of IT service management (ITSM) solutions that enable IT professionals to manage their IT infrastructures and IT services with greater ease and efficiency. Our aim is to simplify the daily challenges that IT professionals face with intuitive, innovative, and cost-effective solutions that combine uncompromising performance with ease-of-use. Available in 42 languages, our solutions are used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.

SysAid’s solutions, built around and aligned with ITIL (the ITSM best practice framework formerly known as the IT Infrastructure Library) continue to evolve in accordance with new industry best practices, customer feedback, and new feature requests—a driving force behind the content of new SysAid releases. A key differentiator between SysAid and many other ITSM vendors is that we provide direct communication channels to our R&D teams, enabling our customers to majorly influence the future direction of the product portfolio.

At the forefront of service excellence, SysAid is committed to delivering first-rate technical and customer support, and providing a wide range of services and training initiatives. Our customers, beginners and advanced users alike, benefit from personalized web demonstrations, free webinars, training programs, onsite professional services, SysAid On The Road, and the SysAid Community.

We believe that keeping up with the times doesn’t have to mean more complex or costly solutions. True to SysAid's continued promise of simplicity, we guarantee to uphold our commitment of providing a user experience that will simplify the ever-complicated tasks of the IT professional.