Newsletter #54 - September 2011


Israel Lifshitz DEAR SYSAIDERS
"I think we're having fun. I think our customers really like our products. And we're always trying to do better." This quote from one of my greatest role models for innovation, Steve Jobs, is exactly how I feel about SysAid.

With regards to having fun and innovation, I hope you all had an enjoyable summer while we were busy preparing for the launch of SysAid 8.1, released on August 30th. With 8.1, we keep up with our commitment to provide you with more mobile management capabilities. You should definitely check it out!

Speaking of doing it better, we've just finished analyzing our Customer Satisfaction Survey. We truly appreciate you taking time out of your day to help us continue to learn, change, improve, and maintain high quality services and products. And congratulations to the winners of the $100 Amazon Gift Cards: Lukasz Warachim from Capgemini in Poland, Evan Craig from Fuji Xerox in Australia, and Harold Ballinger from Heritage Healthcare, Inc in the States. Enjoy!
Israel Lifshitz, CEO
  SysAid 8.1




Password Services from Your Mobile Now with SysAid 8.1: Password Services from Your Mobile
SysAid 8.1 with its new mobile wizard for Password Services, released one week ago, confirms our commitment to making your job easier by offering more mobile capabilities. We highly recommend you take advantage of this new feature and several other performance improvements!
> Upgrade now to SysAid 8.1
Online Survey Satisfaction is on the Rise!
Every year we ask for a few minutes of your time to let us know what you think of the SysAid experience. While we continually aim to deliver enhanced IT solutions, we were very pleased to learn from our annual SysAid Survey that customer satisfaction is on the rise – 6% higher than last year.
> Read more interesting stats here
SysAid Academy Join SysAid Academy’s Free Live Video Webinar
Next week, SysAid Academy will be presenting tips and tricks for you on how to encourage your end users to use SysAid. Learn how to get end users accustomed to submitting service requests - and save both you and them valuable time!
> Space is limited, so register now!
tip Tip of the Month
Remote Control - Best Practices
> Read the tip to learn how
tutorial Tutorial of the Month
Password Reset from Your Mobile
> Watch the tutorial to learn how
poll Monthly Poll
How often do you reply to service requests on your mobile device?
> Vote and let us know!
joke Joke of the Month
Steve Jobs and I (Lady Gaga's "You And I" parody)
> See the joke now
calendar Upcoming Events
Sept. 14th: Free Webinar: How to Encourage Your End Users to Use SysAid
Oct. 26th: Free Webinar: Discover and Monitor your SNMP Devices
Nov. 16th: Free Webinar: Software License Tracking