Your ITSM data is trapped inside your tools – so what’s stopping you from exploiting this wealth of data? Why not turn raw data reports into meaningful business analysis? When you're looking for incident trends and want actionable intelligence for delivering better service management, don’t take the death-by-metrics approach! Drive the analysis YOU WANT from your reporting and make a difference to your business and your next IT budget.
Recently released in the Cloud, we're thrilled to bring you the industry's first built-in BI Analytics for ITSM, ready to roll from your SysAid solution, and now available for on-premise too! SysAid BI Analytics is proudly powered by Qlik® – a BI Leader in the Gartner® Magic Quadrant for 5 years running. Don't miss out!
After listening to you and hearing what you need, we're excited to announce that we're transforming the Self-Service Portal. The new approach with a working prototype was presented at our first focus group, where we also had the pleasure of learning more about you and your needs through our polls. Results inside.
We're getting back to ITSM basics next month at SITS, UK's leading service desk and IT support show. If you plan to be there (and you should!), you must stop by. You'll absolutely love what we've prepared – a box full of goodies including invaluable ideas on how to make the most of your technical expertise, plus videos, audio blogs, workshops, and more.
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