Press & Media

IT Service Management and Mobile Device Management to be Rolled Out Nationwide for Largest Water Parks Operator in U.S.

Tel Aviv, Israel – March 13, 2013 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), software solutions, announced today that Palace Entertainment, the largest operator of water parks and family entertainment centers in the United States, has selected SysAid’s fully-integrated ITSM solution, SysAid 9.0.

The software will allow Palace Entertainment to manage its internal IT operations, including the help desk and asset management, and to oversee employee mobile device management at more than 40 locations across 11 states.

"We selected SysAid 9.0 because it is an all-inclusive platform that has all the essential IT tools we need,"said Dan Vogt, Executive Director of Information Technology at Palace Entertainment. "We are pleased to implement SysAid nationwide and look forward to benefiting from the various monitoring, reporting and benchmarking features it offers."

SysAid’s ITSM solution, available in both cloud and in-house editions, provides IT administrators with a variety of best-practice tools to oversee and manage company help desks and asset inventories from any Internet-connected device. SysAid’s mobile application also allows company employees to submit IT requests from their own mobile devices. Additionally, the solution’s MDM capabilities allow IT departments to extend their IT management policies across all mobile devices on the network.

"We are pleased to add Palace Entertainment to our growing customer base," said Israel Lifshitz, Founder and Chairman of SysAid. "Palace Entertainment joins a host of other U.S. companies SysAid currently serves in the entertainment space. We look forward to continue strengthening our presence in both in the entertainment industry and beyond."

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh