Inc. 500 Company To Use SysAid for Remote Help Desk Support Remote Help Desk Support
Tel Aviv, Israel – December 19, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that Realty ONE Group, a full-service residential real estate brokerage named to the Inc. 500 list of the fastest-growing private companies in America, has selected SysAid 9.0 integrated ITSM software.
Realty ONE Group will use SysAid to effectively manage its internal IT department and to assist with providing both in-office and mobile technical support for its nearly 4,000 agents across the western United States. The company, which closed $2.7 billion in real estate sales in 2011, plans to go public in 2013.
"We chose SysAid because it is a well-functioning service desk software that assists our agents from the office and the field, allows for more efficient processes and is well aligned with our strategy of providing first-class service to our clients," said Kuba Jewgieniew, CEO and owner of Realty ONE Group. "We are excited about the SysAid roll-out and look forward to taking advantage of the many IT tools and capabilities that the platform offers."
SysAid’s ITSM solution, available in both in-house and cloud editions, provides IT administrators a variety of best-practice tools to oversee and manage company help desks and asset inventories from the office or on the go, from any Internet-connected device. SysAid's mobile platform also allows company employees to submit IT requests from their own mobile devices. Additionally, the solution includes Mobile Device Management (MDM) capabilities that allow administrators to extend their IT management policies across all mobile devices on the network—corporate and employee owned devices (the BYOD trend).
"We are pleased to have been selected by a well-known and reputable company such as Realty ONE Group," said Israel Lifshitz, founder of SysAid. "This decision highlights the important value that a flexible IT management solution brings to Realty ONE's entire business, and we are pleased to provide the company with a solution that uniquely meets its requirements."
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.