Press & Media

Swissport Selects SysAid to Support IT Service Management Operations in the U.S.

Tel Aviv, Israel – July 31, 2012 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), announced today that Swissport, the world's leading provider of ground services to the aviation sector, has selected SysAid's ITSM solution for its U.S. operations.

Swissport will use SysAid to effectively manage the Company's internal IT department, including the helpdesk and asset management.

"Having evaluated a number of ITSM solutions, SysAid offered the right combination of IT tools, flexibility and scalability that fit our specific needs," said David Hislop, IT Director at Swissport Americas. "We are confident that SysAid's solution will help us maximize efficiency and allow us to continue to provide excellent technical support across all business areas."

SysAid's ITSM platform, available in both in-house and cloud editions, provides IT administrators with the ability to manage and maintain their help desks from the office or on the go. The added convenience of SysAid's mobile platform allows end users to submit IT requests from their own mobile devices. Offering a wide variety of modules and functionalities such as My Desktop - a remote access tool for end users, a self-reset password logon feature, and advanced security and control capabilities for IT administrators, the SysAid solution offers a fully-integrated ITSM platform.

"We are pleased to add Swissport to our growing customer base,” said Saar Bitner, CEO of SysAid. “Built according to ITIL best practices methodology, our fully integrated solution enables customers to automate and streamline all IT processes, to increase efficiency and cut costs, and ultimately result in a better bottom line for their business."

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh