Press & Media

Former VP Customer Relations, Sarah Lahav Tapped as New CEO, Underscoring SysAid's Commitment to its Customers

Tel Aviv, Israel – February 27, 2013 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), software solutions, announced today the appointment of Sarah Lahav as Chief Executive Officer, as well as Hanan Baranes as the Company’s new Vice President of Professional Services.

"We are excited to have both Sarah and Hanan – two long-standing members of the SysAid team – leading the way towards excellence in all areas, including furthering our customer-centric approach,” said Israel Lifshitz, Founder and Chairman of SysAid. "Under Sarah's leadership, SysAid will continue to expand internationally while maintaining our reputation as the best all-in-one fully integrated help desk solution on the market."

After joining SysAid in 2002 as the first employee, Lahav rose through the ranks, most recently serving as VP of Customer Relations, responsible for the more than 100,000 global SysAid customers. She also helped develop the SysAid Certification Training Program, which advances the teaching methods and training technology SysAid currently employs to provide the best possible service to its users. With vast knowledge of SysAid's platform in the service desk environment, Lahav also advises on the design and development phases of the product. Lahav holds a BSc. in Industrial Engineering, specializing in Information Technology, from the Open University in Israel.

SysAid's ITSM solution, available on both in-house and cloud platforms, provides all essential IT help desk features integrated into one platform. It allows IT administrators to manage and maintain their service desk and IT assets from the office or directly from their mobile devices. The solution also includes fully integrated Mobile Device Management (MDM) capabilities to help IT departments support BYOD practices and all related mobile policies.

As the new VP of Professional Services, Baranes brings his expertise in the development of SysAid products, having served as R&D Team leader since 2009. He will now oversee the successful implementation of new SysAid systems, assisting users to advance their capabilities, and customizing SysAid using the API to provide the most efficient solution possible. Before joining SysAid, Baranes was CTO for a start-up venture, and a Project Manager at international e-billing system Lognet. He holds a BSc. in Computer Science and an MBA from Bar-Ilan University.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh