Press & Media

SysAid Appoints New CEO

Tel Aviv, Israel – July 4th, 2012 – SysAid Technologies Ltd. (, a leading global provider of IT Service Management (ITSM) software solutions, today announced the appointment of Saar Bitner as Chief Executive Officer, effective immediately. Bitner replaces company founder Israel Lifshitz, who will remain with the company in a strategic capacity.

Since 2011, Saar has spearheaded the advancement of SysAid's global marketing strategy and the evolution of the SysAid brand. Having joined SysAid in 2007, Bitner has a vast knowledge of SysAid’s customer philosophy, technology and solutions. He served previously in several capacities, including Director of Product Management, VP of Sales & Marketing and most recently, EVP of Strategy and Marketing.

"It is a privilege to have the opportunity to serve as CEO of such a successful and forward-thinking company," said Bitner. "Having been with the SysAid for more than five years, and being involved in its initial growth phase, I am excited about the upcoming period, which we expect to be one of dynamic growth for the company.  I have full confidence in our great team continuing to develop superior solutions for our customers worldwide."

Prior to joining SysAid, Bitner was the Executive Director of Product Management for LightSand, a leading storage connectivity company, where he coordinated extensive product rollouts in Europe and the U.S., as well as sales and marketing activities for a multilingual international service base.

Bitner holds a BSc in Computer Science and an MBA, specializing in management of technology-based firms, from the Technion (Israel Institute of Technology).

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh