Press & Media

Launch Marks Completion of SysAid’s Family of Mobile Applications for the IT Administrator

Tel Aviv, Israel - March 22, 2011 - SysAid Technologies Ltd., (, a leading global provider of ITSM (IT Service Management) and Customer Service Support (CSS) software, launched today its new IT help desk mobile application for Windows Phone 7 (WP7).  The announcement follows the launch of similar applications for iPhone, Blackberry and Android, making SysAid the first company to offer mobile IT help desk applications on all four leading smartphone platforms.

SysAid's application will provide users with the ability to manage their IT help desks while on the go, ensuring that every request is routed and handled in a timely and professional manner.

"Mobile access is becoming an increasingly important component of IT departments around the world," said Israel Lifshitz, CEO of SysAid Technologies.  "The ability to instantly access required information without booting up a laptop, and the ability to quickly update a ticket or asset - from home, the road, or virtually anywhere - results in higher efficiency without compromising on service. This is just one of the many ways that mobility is helping to advance the IT industry, and we at SysAid are pleased to offer mobile IT applications to contribute to this progression."

The SysAid IT mobile help desk and asset management application allows administrators to: portably view all service requests assigned to his or her team; filter help desk and asset lists per field, update the status, priority, due date, and other fields of a service request; create new service requests, as well as update an asset name, location, owner and other fields.

The SysAid WP7 mobile application is free of charge and compatible with all releases of SysAid IT, a unique software designed to help automate IT processes and increase efficiency.  SysAid IT's suite of fully-integrated modules includes Help Desk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices.  Scalable editions of the software are available as on-premise or SaaS (Software as a Service) for businesses of any size, while a free version is offered to small businesses with fewer than 100 users.

Download the free application for Windows 7 Phone:

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
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Media Contact:
Lindsey Pugh