Tel Aviv, Israel – October 15, 2012 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), announced recently the launch of SysAid 9.0, the latest and most versatile release of the Company’s ITIL-certified software to date. The new version is headlined by a Mobile Device Management (MDM) module that is completely integrated with SysAid’s IT Service Management platform.
The practical MDM add-on will be included in all SysAid editions, including the Pro, Enterprise, MSP and Free editions. The new Cloud version was launched on October 14th, with existing Cloud users receiving an automatic upgrade. The In-House edition will be released on October 28th.
"The challenge with many stand-alone MDM solutions is that they remain mostly disconnected from other critical IT functions and are not easily integrated into a company's overall enterprise IT Service Management strategy," said Saar Bitner, CEO of SysAid. "By offering MDM capabilities that are fully integrated with the service desk, SysAid is enabling IT administrators to gain better control over all assets – traditional and mobile – from one central location. This centralization contributes to increased consistency, transparency and overall cost-reduction throughout the organization by introducing a single source solution and eliminating the costs associated with maintaining multiple vendor relationships."
In addition to MDM, SysAid gave its Knowledge Base a complete makeover in version 9.0. The revitalized resource offers hundreds of tips and how-to solutions for common IT challenges that are applicable to both IT administrators and end users. The new format also allows for increased flexibility when it comes to searching and uploading information. When an IT administrator closes a ticket, they are able to immediately add the specific solution of that service request to the Knowledge Base. In addition, the Knowledge Base has a significantly enhanced user interface.
"The new integrated MDM capabilities are very impressive and have allowed us to quickly and easily address core aspects of MDM across our business," said Donald Small, an advanced SysAid user and IT Administrator at Matrix Medical Network. "Especially with our current BYOD policy, SysAid provides better visibility to the devices. Of course, the best part is that MDM is now incorporated into our service desk, and there is no need to manage a separate dashboard or vendor."
MDM is the most recent addition in a series of game-changing innovations that SysAid has introduced, in terms of the role ITSM plays in a world that is becoming increasingly mobile. In February 2012, SysAid launched My Desktop, the world's first remote desktop access module integrated into a comprehensive ITSM solution. In mid-2011, the company launched the IT industry's first fully integrated mobile Help Desk platform as part of SysAid IT 8.0. Several months earlier, SysAid became the first company to offer mobile IT help desk applications on all four leading smartphone platforms.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.