Press & Media

SysAid Named Finalist in 2014 SDI IT Service & Support Awards

SysAid Considered for Title of "Best Vendor" In Recognition of Outstanding Customer Service

Tel Aviv, Israel – May 20, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, announced today that SysAid has been named a finalist in the 2014 Service Desk Institute (SDI) IT Service & Support Awards in the Best Vendor category. This honor recognizes the IT service vendor with the most outstanding record of customer service. SysAid CEO Sarah Lahav and fellow team members will participate in a question and answer panel at SDI headquarters on May 28 for the final round of judging. The winner will be announced at the SDI Conference 2014, set to take place June 17-18 at the Hilton Metropole – Birmingham in the United Kingdom.

Over the past year, SysAid has launched multiple service programs, infrastructural improvements and software updates aimed at building closer connections with customers and providing the best possible user experience. In October 2013, the company launched SysAid On The Road, a series of customer office visits available to any SysAid customer that asks. This program has already seen SysAid VPs visit 10 businesses in four countries to get a deeper understanding of customer issues, hear feature requests and listen to implementation stories. The lessons from SysAid On The Road have been integral to the company’s development plans.

As of June 2013, SysAid has offered to migrate on-premise customers to the cloud at no cost. In line with this push for cloud ITSM, the company has invested heavily in international data infrastructure. Partnerships with top hosting providers now provide local cloud infrastructure in North America, Europe, Australia and Israel, improving both scalability and performance. To make the cloud as secure and reliable as possible, SysAid also provides customers with the Remote Discovery Service (RDS), an in-house server that creates a direct line between organizations and SysAid datacenters.

In addition, SysAid’s latest major release, Version 14.1, introduced the company’s highly anticipated patch management solution, which makes it easy to keep Windows-based servers and workstations up-to-date with the latest security patches and upgrades. The solution allows IT admins to review, approve, deploy and audit software updates for all Microsoft products as well as popular applications like Adobe Flash, Mozilla Firefox, Java, Skype and many others. SysAid is the only ITSM vendor that includes a patch management solution with its standard offering.

Beyond software and infrastructural improvements, the SysAid IT Professional Community, a resource open to both customers and non-customers, has built up a large body of IT discussion. This knowledge hub has helped SysAid better understand customer needs and build solutions that address them. Currently, SysAid is working on an overhaul of its reporting features and dashboards, spurred largely by customer ideas.

"Over the past year, we have taken enormous steps to improve our software, expand our customer service and do everything we can do to help IT professionals," said Lahav. "We're entering the SDI finals knowing that we have done everything we can to make the world of IT service management better for our customers and better for their end users."

Named "Cloud ITSM Solution of the Year" in the 2013/14 Cloud Awards, SysAid now serves over 1,500 customers with the its multitenant SaaS solution, making it the world's most popular cloud ITSM solution.

To learn more about SysAid, visit

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh