Press & Media

With More than 1,000 Cloud Customers, SysAid Already One of Leading ITSM Cloud Providers in the World

SITS 2013, Earls Court, London, UK – April 23, 2013 – SysAid Technologies Ltd. (, a leading global provider of IT Service Management (ITSM) software solutions, announced today that Founder and Chairman, Israel Lifshitz, has predicted an 80% cloud adoption rate among new customers by the end of 2013. The prediction is based largely on current cloud adoption statistics, as well as the growing appeal of the benefits of cloud solutions, including significant cost savings and faster deployment timelines.

Customer adoption of SysAid’s cloud solution has more than tripled since the first quarter of 2012, and currently stands at 40%. With more than 1,000 cloud customers, including organizations such as University of Kentucky, Bacardi–Martini Corporation Ltd. and Diane von Furstenberg, SysAid has positioned itself as a leader in the early adoption of the cloud delivery platform among ITSM solutions.

"At SysAid, we’ve been extremely focused on developing our cloud platform and have had a significant increase in cloud adoption rates since last year,” said Israel Lifshitz, Founder and Chairman of SysAid. “This increase reflects the current shift towards the cloud in the ITSM market, and I estimate that we will have 80% of our new customers choosing the cloud solution by the end of 2013."

SysAid is showcasing its cloud solution at this week’s The Service Desk and IT Support Show, (booth #519). Oded Moshe, VP Products at SysAid, will also speak about SysAid’s unique IT Performance Benchmark on Wednesday, April 24, 2013 at 11:40 AM GMT.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh