Press & Media

SysAid Launches Complete Patch Management Solution to Enhance ITSM Offering

Integrates Solution from GFI Software to Offer Superior Patch Management Capabilities

Tel Aviv, Israel – January 2, 2014 - SysAid Technologies Ltd. (, the global leader in all-essential ITSM software, today announced it has signed an agreement with software provider GFI Software ( to integrate a new patch management solution into its ITIL-certified software. The new feature will be available in both cloud and on-premise editions, offering SysAid customers the most advanced help desk-integrated patch solution on the market.

SysAid's patch management software is designed to fix problems and update computer programs, secure vulnerabilities and improve usability and performance. It provides a clear inventory and full audit control including approvals and dates of installations. This ensures that processes are well documented, perform correctly, and comply with regulations.

"We are proud to announce this agreement with GFI, a leader in security software. It allows us to offer one of the best patch management solutions on the market," said Sarah Lahav, CEO of SysAid. "We now provide the unique capability of audited patch process through Change Management, providing our customers a robust solution that meets their daily IT needs."

"Patch management is an important task that many companies fail to do properly or not at all. Our award-winning patch management technology will enable SysAid's customers to automate a very important task for IT admins and help them fix vulnerabilities in their network that could be exploited by cyber criminals," Sergio Galindo, General Manager, Infrastructure Business Unit, at GFI said.

The patch feature is fully automated, yet highly scalable, and is compatible with best practice ITSM processes including Change Management, policies, automation and more.

About GFI

GFI Software™ develops quality IT solutions for small to mid-sized businesses with generally up to 1,000 users. GFI® offers two main technology solutions: GFI MAX™, which enables managed service providers (MSPs) to deliver superior services to their customers; and GFI Cloud™, which empowers companies with their own internal IT teams to manage and maintain their networks via the cloud. Serving an expanding customer base of more than 200,000 companies, GFI's product line also includes collaboration, network security, anti-spam, patch management, faxing, mail archiving and web monitoring. GFI is a channel-focused company with thousands of partners throughout the world. The company has received numerous awards and industry accolades, and is a longtime Microsoft® Gold ISV Partner.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

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Media Contact:
Lindsey Pugh