Press & Media

SysAid 6.5 Offers 96 New Features, Chat Capabilities and First-Ever IT Industry Benchmarking Module

Tel Aviv, Israel - October 19, 2009 - SysAid Technologies Ltd., (, a leading global provider of help desk software solutions and Customer Service Support (CSS) software, announced today that it has launched a beta version of its latest intuitive help desk software, SysAid IT 6.5.

The new version includes an improved graphical user interface along with 96 new features and two brand-new modules; SysAid Chat and IT Benchmark.

"A large factor of SysAid's success results from our ability to consistently innovate and enhance our platforms, "said Israel Lifshitz, founder and CEO of SysAid. "In addition to the innovations introduced by our talented team, one of the ways we achieve this is by listening to and learning from our valued customers, engaging in ongoing dialogue, and incorporating their suggestions and feedback into deliverable optimized solutions and new applications."

SysAid IT 6.5 features improved integration between modules and a new chat module that offers an easy and convenient way for administrators and end-users to quickly and easily communicate about service requests and resolve issues.

The IT Benchmark module, an innovative tool unique to SysAid, will enable administrators to gain real-time industry insight and to better analyze, measure and evaluate their IT performance in comparison to other SysAid users around the world. Additionally, it will provide tighter integration between modules and will allow administrators to evaluate their current IT performance with their past performance as well as provide them with parameters highlighting areas most in need of improvement.

"We believe that with the introduction of SysAid 6.5 our contributions to the IT community will be felt stronger than ever before," said Lifshitz. "The goal of SysAid 6.5 is to improve overall performance and end-user satisfaction, something that this product overwhelmingly delivers."

A complete list of SysAid 6.5 new features is available here.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh