Tel Aviv, Israel - June 8, 2010 - SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of help desk software solutions and Customer Service Support (CSS) software, launched today its new iPhone Help Desk Application, SysAid IT Mobile. The application allows IT professionals to easily manage all help desk services on the go.
SysAid IT Mobile is simple and easy to use, enhancing the ability of IT managers to quickly and efficiently respond to service requests. The application allows complete control over service requests including viewing, updating, filtering, and customizing requests, all in a specially designed interface for the iPhone.
"Our new mobile application provides IT Professionals with both flexibility and convenience," said Israel Lifshitz, founder and CEO of SysAid. "By enabling IT managers to monitor and control their Helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity."
The SysAid cellular application is free of charge and compatible with all releases of SysAid,IT a unique software designed to help automate IT processes and increase efficiency. SysAid IT's suite of fully-integrated modules includes Helpdesk, Asset Management, Monitoring, Reports & Analysis, and an entire package built on ITIL best practices. With scalable editions for businesses of any size, SysAid enables IT professionals to maximize the success of their IT infrastructure.
The free SysAid IT Mobile application is available for the iPhone, iPod Touch, and iPad under the name "SysAid Helpdesk App" and can be downloaded on iTunes.
SysAid plans to introduce applications for Blackberry and Android by the end of 2010.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.