Tel Aviv, Israel – July 12, 2011 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, launched today a new Education Edition of its popular IT Service Management Suite. Based on ITIL industry best practices, the new edition is geared towards IT departments serving K-20 educational institutions.
Available in on-premise and SaaS versions, the Education IT Edition is built using a modular approach to help IT staff manage daily operations more efficiently. It allows administrators to streamline and automate all IT processes and save time managing their helpdesk and asset inventories.
"While SysAid's ITSM solution has become a popular choice among school districts and private educational institutions, the new Education Edition is specially tailored to meet the needs of this important sector," said Israel Lifshitz, founder and CEO of SysAid. "The education sector is one of SysAid's most important vertical markets and with one of the IT industry's most flexible and easy to use platforms, we are very proud of our ability to meet this market's unique requirements."
Since January 2010, more than 450 new educational institutions have started using SysAid, including 140 new establishments since the beginning of 2011. Over the past month alone, 26 new institutions have selected SysAid's IT solution, including: The University of Kansas, Apache County Schools (Arizona), the Gateway Unified School District (California), Sacramento City College, and others.
The Education Edition provides IT administrators with a variety of useful tools to better manage IT infrastructure, track hardware and software, centralize user data and automate service request history. Other features include Manager Dashboard and Reporting, Live Chat, ITIL Change/Problem Management, Password Reset Services, and Remote Control. A mobile application also enables administrators to manage the help desk and inventory on–the-go, from all leading mobile platforms, as well as the iPad 1 & 2 and all tablets running on Android, Blackberry and Windows 7.
Click here to learn more about SysAid's IT Solution for Educational Institutions.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.