Press & Media

Independent Research Firm Names SysAid a "Leader" in ITSM Report

SysAid Receives Highest Score Among All Vendors for its Current Offering

Tel Aviv, Israel – July 28, 2014 - SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, was among the select companies that Forrester invited to participate in “The Forrester Wave™: ITSM SaaS Delivery Capabilities, Q3 2014”. In this evaluation, SysAid was named “a leader” in ITSM SaaS. SysAid also received the highest score among all vendors in the "Current Offering" category.

Founded in 2002, SysAid has grown into one of the world’s most popular cloud-based ITSM solutions with over 10,000 customers in 140 countries. After years of investments in infrastructure, talent, product development and its community, SysAid has become the chosen solution for companies ranging from SMBs to Fortune 500 enterprises. In addition to naming SysAid “a Leader” and awarding SysAid the highest score for “Current Offering”, SysAid ranked highest among vendors in two additional categories:

  • Client feedback on value for money
  • Scope of predefined services

SysAid tied for the top scores in five categories:

  • Breadth of offering
  • Availability and resiliency
  • Services activation time
  • Sharing of configurations
  • Corporate profitability

SysAid received the highest possible scores for “client feedback on value for money”, “services activation time” and “sharing of configurations.”

“Sometimes when you work with software companies, you'll deal with the salesperson and they are the friendliest person in the world, but once you've signed the contract the relationship changes,” said Louise Sandford, Application Analyst at Guardian News & Media and a SysAid customer. “With SysAid, when we phone them up, they are as friendly as the day we signed the contract, and that’s not just one person, that's everyone you speak to – the account management team, professional services and senior management team."

“We have our customers to thank for helping us to develop a leading ITSM solution. Our leadership is a reflection of their feedback, collaboration and investment in our product,” said Sarah Lahav, CEO of SysAid. “Secondly, we must commend Forrester Research for conducting such a thorough report.”

The recognition from Forrester follows two other accolades received in 2014: “Cloud ITSM Solution of the Year” at the Cloud Awards and “Best Vendor” at the Service Desk Institute (SDI) Service & Support Awards.

In celebration of the company’s success, SysAid will be offering a 10% discount on any SysAid platform purchased between now and September 30, 2014. Potential customers can simply quote “WAVE” when they speak to a SysAid team member.

To learn more about SysAid, visit

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh