Press & Media

SysAid Named Cloud ITSM Solution of the Year

2013/14 Cloud Awards Recognize SysAid's Leadership in Cloud-Based IT Service Management Solutions

Tel Aviv, Israel – March 7, 2014 - SysAid Technologies Ltd. , a leading provider of IT service management (ITSM) solutions, announced today that the Cloud Awards have named SysAid the "Cloud ITSM Solution of the Year."

A global award covering the Americas, EMEA and Australia, the Cloud Awards recognize companies for cloud computing excellence in more than 20 different categories. The global judging team represented a mix of technical, business, academic and marketing experts.

SysAid’s cloud-based ITSM platform has become an industry model for its ease-of-use, comprehensive tools and cost-effectiveness. With all the essentials for the helpdesk, asset management, analytics, mobile device management (MDM), ticket management and more, all integrated into one platform, SysAid has given a wide range of organizations the tools to manage global IT support from the cloud.

Today, SysAid cloud customers include Adobe, Telematics and other well-known organizations. Overall, SysAid serves nearly 10,000 customers ranging from small and midsize organizations to Global 2000 corporations, government agencies and leading universities. When partnering with its customers, SysAid is known for being highly responsive to their needs.

Over the past year, SysAid took significant steps to improve its cloud offering. In December 2013, the company opened a North American datacenter specifically to serve its cloud users. The new datacenter has provided high performance infrastructure for SysAid’s existing customers and helped the company meet growing demand for its cloud-based ITSM solution. SysAid also revamped the user interface for its cloud-based and on-premises ITSM platform with the release of version 9.1 in October.

“We have invested significant time and effort into making SysAid one of the world’s leading cloud-based ITSM solutions,” said Sarah Lahav, CEO of SysAid. “We’re proud to be recognized for our commitment to the cloud, and we look forward to introducing major enhancements to our platform in 2014.”

In 2013, SysAid founder and Chairman Israel Lifshitz predicted an 80% cloud adoption rate among new customers by the end of 2013. His prediction was based on SysAid’s existing cloud adoption statistics, as well as the growing appeal of the significant cost savings and faster deployment timelines offered by the cloud. SysAid exceeded their expectation. As the Cloud Awards have recognized, SysAid is prepared to offer the best-in-class ITSM experience for new and existing customers who embrace the cloud.

To learn more about SysAid, visit

To learn more about the Cloud Awards, visit

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh