Press & Media

G2 Crowd

SysAid Recognized as a Leader in the Israel Tech Scene by G2 Crowd

Strong user ratings place SysAid among the top five B2B tech companies in Israel

BOSTON - January 11, 2018 - SysAid, a leading provider of help desk and IT service management (ITSM) solutions, has been recognized as one of the top five B2B software companies in Israel by G2 Crowd. Today, SysAid serves more than 10,000 organizations in over 140 countries. Verified users gave SysAid strong marks for customer satisfaction and indicated a high likelihood of recommending the platform.

Founded in 2002, SysAid was among the early companies that built Israel’s reputation for innovative software and technology. The solution integrates all the essentials of IT service including ITSM, Help Desk, IT Asset Management, and Analytics. SysAid led the movement to cloud-based ITSM and continues to push the frontiers with sophisticated analytics, integrations, and automations.

Over 100,000 sysadmins currently use SysAid to provide IT service, with more than 50 percent of SysAid’s customer base located in North America. The company recently opened a new office in Toronto, Canada to better support these users. SysAid also provides global support coverage from its US office in Boston, as well as offices in Brazil, Australia, and Romania.

The G2 Crowd reviews reflect SysAid’s commitment to helping sysadmins excel at their work.
SysAid’s Automated Ticket Routing technology earned a 97 percent satisfaction rating from users, while its Ticket Notifications system garnered a 90 percent rating. Overall, reviews  from 69 verified users placed SysAid among the top five B2B tech companies in Israel. SysAid also ranks as a Leader in the G2 Crowd Grid® for Service Desk.

“We’re proud to represent the community of innovators and entrepreneurs who have made Israel one of the most prolific tech scenes in the world,” said Sarah Lahav, CEO of SysAid. “We congratulate the other honorees and thank our users for sharing their experiences with SysAid.”

SysAid’s G2 Crowd ranking builds upon a strong track record of accolades from analysts and users. Info-Tech Research Group recently named SysAid the 2017-18 Champion of Service Desk Software. In 2017, SysAid also ranked #3 in Capterra’s list of the Top 20 Most Popular ITSM Software and was named a Master in the FrontRunners Quadrant for Help Desk Software.

G2 Crowd’s “State of B2B Israel Tech” report recognized SysAid and 17 other SaaS companies as the leaders of Israel’s tech scene. Overall, the report covered 60 companies representing over $350,000,000 in VC funding and 3 IPO exits.

Read the full report to see how SysAid is contributing to the state of the B2B Israeli tech scene.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh