BOSTON - July 18, 2018 - SysAid, a leading provider of help desk and IT service management (ITSM) solutions, has been recognized as a Leader in several categories in the G2 Crowd Summer 2018 Service Desk Report. Verified users assessed SysAid as a high performer in terms of achieving client goals, ranking the solution in the top 5 for its implementation time and ease-of-use in the mid-market sector.
“We are proud to once again be ranked among the leaders in our industry by those we care about most – our customers,” said Sarah Lahav, CEO of SysAid. “This positive feedback inspires us to continue to find new and innovative ways to help them meet and exceed their business goals.”
SysAid was ranked a Leader based on several criteria. In the Service Desk Implementation category, the company’s scores reflected ease of setup, user adoption, and implementation time. In the Service Desk Relationship category, they were rated based on ease of business, quality of support, and the likelihood of users to recommend. In the Service Desk Usability category, SysAid was ranked based on ease of administration, ease of use, and the meeting of requirements.
G2 Crowd is the world’s leading B2B technology review platform. Their Service Desk Report rates the best Service Desk Software products determined by customer satisfaction (based on user reviews) and market presence (based on products’ scale, focus, and influence). Once rated, solutions are then placed into four categories on the Grid® Report: Leaders, Contenders, High Performers and Niche solutions.
Take a look at G2 Crowd’s Live Grid to see how SysAid ranks as a Leader in ITSM and service desk solutions.
Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.
Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit www.sysaid.com.