Press & Media

Record Growth for Innovative ITSM and CSS Software Provider Continues in 2012

Tel Aviv, Israel – February 28, 2012 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, today announced that it now has more than 100,000 customers in 143 countries around the world, and has surpassed 10 million end users benefiting from its innovative software platforms. SysAid published today an infographic highlighting the profile of SysAiders worldwide, recent IT statistics, and distribution data.

Click here to view the FULL, VISUAL INFOGRAPHIC, or enter in this URL:

Additionally, with the recent launch of SysAid IT 8.5, the market-leading mobile-enabled IT help desk platform, SysAid expects the number of worldwide customers to continue growing significantly in 2012.

"SysAid's early commitment to equipping customers with the tools necessary to meet the unique challenges of the fast-growing mobile work place is now paying off," said Israel Lifshitz, founder and CEO of SysAid Technologies. "Our team is committed to continuing development of the market's most innovative solutions, positioning our company for significant growth this year and beyond."

Over the past year, SysAid experienced employee growth of 58% and expanded its product line to provide IT solutions across 180 different industries including, healthcare, education, manufacturing, retail, transportation, government, financial services, and consulting.

SysAid's most recent ITSM software releases provide IT administrators with the flexibility to manage and maintain their help desks using a mobile platform, while assisting end users with submitting IT requests quickly and easily using mobile devices. With enhanced modules and functionalities such as My Desktop - a remote access tool for end users, a new self-reset password logon feature, and tighter security and control capabilities for IT administrators, the SysAid solution offers a fully-integrated ITSM platform that can be maximized for efficiency in the office or on the go.

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh