Press & Media

Strategic Expansion Allows for Increased Customer Interaction with Locals and Positions SysAid as Leading IT & CSS Software Provider in Region

Tel Aviv, Israel- June 14, 2010 - SysAid Technologies Ltd., (, a leading global provider of IT Service Management Software (ITSM) and Customer Service Support (CSS) software, announced today that it has opened a new office in Sydney, Australia. The subsidiary will be called SysAid Australia and its opening marks the first overseas office outside of the Company’s Israel headquarters.

SysAid's decision to expand its ground presence comes in response to its growing customer base in Australia, allowing the Company to be closer to existing customers as well as to more easily reach potential new users.

"We are committed to empowering customer service and support professionals all over the world by providing practical, yet affordable solutions to help manage and track tasks with greater ease and efficiency", said Israel Lifshitz, founder and CEO of SysAid Technologies. "Our expansion to Australia will allow us to bridge any geographical gaps with our users there and further our relationship with local SysAiders. We are thrilled to open this new branch, and look forward to continued growth in the region and worldwide."

Since its founding in 2002, SysAid has rapidly expanded its client base to over 60,000 customers in more than 127 countries. Its solutions are available as on-premise or SaaS editions, are user-friendly and scalable and are used across various industries by virtually every business size, from Fortune 500 companies to small businesses.

Pierré Uys, a long-time SysAid Partner with years of IT experience, has been selected to lead the SysAid Australia team and act as General Manager.

"SysAid Australia is dedicated to providing excellent customer service for users throughout the continent," said Pierré. "IT departments deserve the opportunity to simplify their processes and have all their checks-and-balances in place with audit ability and real-time reporting. The new office, providing help and support services within the same time-zone, will enable SysAiders in Australia to get the most out of their software and continue to improve overall efficiency and performance."

About SysAid Technologies

Founded in 2002, SysAid Technologies Ltd. partners with IT professionals to make their work easier. The company provides IT service management (ITSM) solutions to more than 10,000 customers in 140 countries. From small businesses to Fortune 500 enterprises, IT departments use SysAid to deliver better service.

Available in 42 languages as a cloud-based or on-premises solution, SysAid combines all the essential IT tools in one simple and clever platform. For more information, please visit

- Join more than 180,000 IT professionals in the SysAid Community.
- Follow SysAid on Twitter @Joe_the_IT_Guy and @SysAid.

Media Contact:
Lindsey Pugh